Pharmacy Customer Service Associate
About The Position
The Pharmacy Customer Service Associate delivers a distinctive customer experience while providing checkout service and assisting the pharmacist under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, alongside customer service, store operations, inventory, merchandising, and maintenance duties. The associate greets customers and patients, offers assistance, resolves issues, answers questions, and models Walgreens customer service practices. Duties include operating a cash register; handling sales, returns, refunds, and exchanges; helping customers locate products; maintaining merchandise and displays; and supporting photo services and web pickup orders. In the pharmacy, the associate enters patient and drug information, retrieves and counts medications, supports prescription workflow, handles appropriate telephone calls and claims processing, and assists with pharmaceutical inventory. The role requires reporting prescription errors promptly, following pharmacy policies and the Pharmacy Code of Conduct, and complying with applicable laws. The associate also completes required training and maintains relevant certification and continuing education.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and model customer service best practices.
- Provide courteous, friendly, fast, and efficient checkout service; recommend products and companion or trade-up items.
- Operate the assigned cash register, collect payments, distribute change, and process voids, returns, rain checks, refunds, and exchanges.
- Assist customers in locating products, including accompanying them to the over-the-counter aisle when possible.
- Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in merchandise, and price items as directed.
- Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify medicines and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors and comply with company pharmacy policies, the Pharmacy Code of Conduct, Good Faith Dispensing requirements, and the Quality Improvement Program.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims and perform other clerical duties as assigned.
- Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; handle claims for overages, shortages, order errors, and damaged prescription goods.
- Comply with state and local laws regarding regulated products.
- Construct and maintain promotional, seasonal, and other displays; complete resets and revisions as directed.
- Follow food separation and product-placement procedures, rotate consumable stock using first-in, first-out practices, and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo product recommendations.
- Monitor and fulfill web pickup orders and deliver them to customers at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or required state certification or registration.
- Attend training, complete assigned PPLs, acquire continuing education credits, and maintain healthcare and pharmacy knowledge.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
