Pharmacy Customer Service Associate
About The Position
The Pharmacy Customer Service Associate delivers courteous, efficient customer service at checkout and throughout the store while assisting the pharmacist under direct supervision in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, and supports pharmacy workflow, inventory, and customer service functions. Responsibilities also include handling sales transactions, merchandising and maintaining the store, assisting customers in the photo area, and fulfilling web pickup orders. The associate must follow company policies and pharmacy procedures, report prescription errors promptly, and complete assigned training and continuing education.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet and assist customers and patients, resolve issues, answer questions, and model customer service best practices.
- Operate the assigned cash register; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
- Recommend products, trade-up items, and companion items, and help customers locate over-the-counter products.
- Maintain clean, orderly, well-merchandised counters and shelves; check in, price, inventory, and record merchandise as directed.
- Use pharmacy systems to enter patient and drug information, fill prescriptions, verify medicines, and check for possible interactions under pharmacist supervision.
- Assist pharmacists with scheduling and workflow, handle appropriate telephone calls, process manual third-party claims, and perform assigned clerical tasks.
- Report prescription errors immediately and comply with pharmacy policies, the Pharmacy Code of Conduct, Good Faith Dispensing requirements, and the Quality Improvement Program.
- Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments, and filing claims for shipment discrepancies or damage.
- Ensure compliance with state and local laws for regulated products.
- Build and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement, rotate consumable stock using first in, first out, and restock outs.
- Provide customer service in the photo area, including digital passport photos, poster printing, creative machine services, and promotional product recommendations.
- Monitor and fulfill web pickup orders, including delivering orders to customers at the store.
- Assist with interior and exterior store maintenance and keep the store clean, neat, and orderly.
- Maintain respectful relationships with coworkers, comply with company policies and procedures, and complete special assignments.
- Earn and maintain PTCB certification through the designated training program and/or any state-required certification or registration.
- Attend training, complete assigned PPLs, obtain continuing education credits, and maintain knowledge of developments in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
