Pharmacy Customer Service Associate

Walgreens•Woodridge, IL

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience through courteous, efficient checkout and customer assistance. Under the pharmacist’s direct supervision and in accordance with state and federal regulations, the associate assists with pharmacy operations, including using pharmacy systems to obtain patient and drug information and process prescriptions. The role also supports store operations across customer service, merchandising, inventory, photo services, order pickup, and store maintenance. The associate follows company policies and procedures, pharmacy rules and standards, and applicable laws. Training and development include maintaining required certification or registration, completing assigned training, and keeping current with healthcare and pharmacy developments.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.
Must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
Must comply with applicable state and federal pharmacy regulations and company policies and procedures.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and provide courteous, friendly, fast, and efficient service.
Model customer-service best practices and Walgreens service traits, including proactive assistance and helping customers until their needs are met.
Recommend products, trade-up items, and companion items; assist customers in locating over-the-counter products when possible.
Operate an assigned cash register and handle purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records; check in and price merchandise as directed.
Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify medicines and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; report prescription errors immediately and follow pharmacy error and Quality Improvement Program procedures.
Follow the Pharmacy Code of Conduct and Good Faith Dispensing policy during applicable prescription dispensing activities.
Handle calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely manner and perform other clerical duties assigned by the Pharmacy Manager.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; maintain knowledge of asset-protection procedures and file claims for shipment discrepancies or damaged Rx goods.
Comply with state and local laws regarding regulated products, including alcohol and tobacco.
Construct and maintain displays; complete resets and revisions; follow food separation and product-placement procedures; rotate consumable stock using first-in, first-out and restock-outs practices.
Provide customer service in the photo area, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
Monitor and fill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete assigned special projects and tasks.
Earn and maintain PTCB certification through the designated training program and/or any state-required certification or registration.
Attend training, complete assigned PPLs, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.