Pharmacy Customer Service Associate

Walgreens • Pawtucket, RI

1d • $17 - $22

About The Position

The Pharmacy Customer Service Associate delivers customer service in the store and supports pharmacy operations under the direct supervision of a pharmacist and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while also assisting with checkout, merchandise, inventory, photo services, and store upkeep.

The associate helps ensure prescriptions are entered and filled accurately, supports pharmacy workflow and inventory management, handles appropriate calls and claims, and reports prescription errors to the pharmacist. The position also assists customers throughout the store, maintains merchandise and displays, completes online pickup orders, and participates in required training and continuing education. The role requires a flexible schedule, including evenings and weekends.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Greet customers and patients, offer assistance, resolve issues, and model customer-service best practices.
• Operate an assigned cash register; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
• Recommend products, trade-up items, and companion items, and assist customers in locating over-the-counter products.
• Maintain clean, well-merchandised counters and shelves; take inventory, maintain records, check in merchandise, and price items as directed.
• Use pharmacy systems to enter patient and drug information, fill prescriptions, verify medications, check for possible interactions, and assist pharmacists with scheduling and workflow.
• Report prescription errors promptly and comply with pharmacy policies, the Pharmacy Code of Conduct, Good Faith Dispensing requirements, and the Quality Improvement Program.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims and complete clerical duties as assigned by the Pharmacy Manager.
• Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceuticals, and filing claims for shipment discrepancies or damaged goods involving prescription drugs.
• Comply with state and local laws regarding regulated products.
• Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
• Assist with food separation, product placement, stock rotation using first-in, first-out practices, and restocking out-of-stock items.
• Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
• Monitor and fulfill web pickup orders and deliver orders to customers when they arrive at the store.
• Help maintain clean, neat, and orderly interior and exterior store conditions.
• Follow company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Attend training, complete assigned PPLs, obtain continuing education credits, and maintain knowledge of developments in healthcare and pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed