Pharmacy Customer Service Associate

Walgreens • Ocala, FL

1d • $16 - $20

About The Position

The Pharmacy Customer Service Associate models and delivers a distinctive, delightful customer experience while providing checkout service and supporting pharmacy operations. Under the direct supervision of a pharmacist and in accordance with state and federal regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions.

The role includes assisting customers with products and services, resolving questions and issues, processing purchases and returns, maintaining merchandise and displays, and supporting store cleanliness and operations. Pharmacy duties include entering and verifying prescription information, retrieving and counting medications, assisting with workflow and inventory, handling appropriate calls and claims, and promptly reporting prescription errors. The associate also supports photo services and web pickup orders.

The associate completes required training, earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, and maintains relevant healthcare and pharmacy knowledge through training and continuing education. The position requires fluency in English and willingness to work a flexible schedule, including evenings and weekends.

Requirements

• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evenings and weekend hours.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Provide courteous, friendly, fast, and efficient checkout and customer service; greet customers, offer assistance, answer questions, and resolve issues.
• Model and share customer-service best practices and Walgreens service traits with team members.
• Recommend products, trade-up items, and companion items; assist customers in locating over-the-counter products.
• Process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges using the assigned cash register.
• Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in and price merchandise, and support displays, resets, and revisions.
• Under pharmacist supervision, use pharmacy systems to enter patient and drug information, fill prescriptions by retrieving, counting, and pouring medications, verify medication accuracy, and check for possible interactions.
• Assist pharmacists with scheduling and maintaining pharmacy workflow.
• Immediately report prescription errors, follow company policies concerning pharmacy errors and the Quality Improvement Program, comply with the Pharmacy Code of Conduct, and follow Good Faith Dispensing policy.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims and perform clerical duties as assigned by the Pharmacy Manager.
• Assist with pharmaceutical inventory management, including ordering, unpacking, checking, and storing shipments; file claims for overages, shortages, order errors, and damaged prescription drugs.
• Ensure compliance with state and local laws regarding regulated products.
• Separate food items and assist with product placement, stock rotation using first-in, first-out, and restocking out-of-stock items.
• Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
• Monitor and fulfill web pickup orders and deliver orders to customers when they arrive at the store.
• Assist with interior and exterior store maintenance and help maintain a clean, neat, orderly store.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Attend training, complete assigned PPLs, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed