Pharmacy Customer Service Associate

Walgreens • Brattleboro, VT

1d • $17 - $23

About The Position

The Pharmacy Customer Service Associate delivers a distinctive, helpful customer experience while providing checkout service and supporting pharmacy operations under the direct supervision of a pharmacist. The role uses pharmacy systems to retrieve patient and drug information and process prescriptions in accordance with applicable state and federal regulations.

The associate helps customers find products, resolves questions and concerns, operates a cash register, maintains store merchandise and displays, and supports inventory and store upkeep. Pharmacy duties include entering prescription information, retrieving and counting medications, assisting with workflow, handling certain calls and claims, and reporting prescription errors to the pharmacist. The position also supports photo services and customer web pick-up orders.

The associate must maintain required certification or registration, complete assigned training and continuing education, and keep up with developments in healthcare and pharmacy. The role requires English fluency and willingness to work a flexible schedule, including evenings and weekends.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Greet and assist customers and patients, resolve issues, and provide courteous, efficient service.
• Model customer service best practices and Walgreens service traits for team members.
• Operate an assigned cash register; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
• Recommend products, trade-up items, and companion items, and assist customers in locating over-the-counter products.
• Maintain clean, well-merchandised counters and shelves; take inventory and maintain records.
• Check in and price merchandise as directed.
• Use pharmacy systems to enter patient and drug information accurately, retrieve and count medications, fill prescriptions, verify medicine, and check for possible interactions under pharmacist supervision.
• Assist pharmacists with scheduling and maintaining workflow.
• Report prescription errors promptly and follow pharmacy policies, the Pharmacy Code of Conduct, the Quality Improvement Program, and Good Faith Dispensing policy.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims and perform other assigned clerical duties.
• Assist with pharmaceutical inventory management, including ordering, unpacking, checking, and storing shipments; file claims for shipment discrepancies or damaged prescription drugs.
• Follow applicable state and local laws for regulated products.
• Construct and maintain promotional, seasonal, and sales displays; complete resets and revisions as directed.
• Assist with food separation, product placement, stock rotation using first-in, first-out practices, and restocking.
• Maintain working knowledge of store systems and equipment.
• Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
• Monitor and fulfill web pick-up orders and deliver them to customers at the store.
• Help maintain clean, neat, and orderly interior and exterior store conditions.
• Comply with company policies and procedures and maintain respectful coworker relationships.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or required state certification or registration.
• Attend training, complete assigned PPLs, obtain continuing education credits, and maintain healthcare and pharmacy knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed