Pharmacy Customer Service Associate

Walgreens•Philadelphia, PA

2d•$16 - $20

About The Position

The Pharmacy Customer Service Associate delivers a distinctive and helpful customer experience, provides efficient checkout service, and assists the pharmacist under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. The associate supports pharmacy workflow and prescription processing, including entering patient and drug information, retrieving and counting medications, checking that prescriptions are correct, and reporting errors to the pharmacist. The position also handles appropriate pharmacy calls and clerical tasks, assists with pharmacy inventory, and follows applicable company policies and legal requirements. Store responsibilities include helping customers find products, processing transactions and returns, stocking and merchandising, maintaining the store, and providing photo-area and web-pickup services. The associate completes assigned training, maintains applicable pharmacy certification or registration, and keeps current with healthcare and pharmacy developments.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and model customer-service best practices.
Provide courteous, friendly, fast, and efficient checkout service; recommend products and companion or upgraded items; process sales, cash payments, change, voids, returns, rain checks, refunds, and exchanges.
Assist customers in locating over-the-counter products when possible.
Keep counters and shelves clean and merchandised; take inventory, maintain records, check in and price merchandise, and construct and maintain promotional, seasonal, and sale displays.
Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify prescriptions and check for possible interactions; assist pharmacists with scheduling and workflow.
Report prescription errors promptly and follow company pharmacy-error policies, the Quality Improvement Program, the Pharmacy Code of Conduct, and Good Faith Dispensing policy.
Handle pharmacy telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for Rx merchandise overages, shortages, order errors, or damage.
Comply with laws concerning regulated products, including alcoholic beverages and tobacco products.
Complete resets and revisions as directed; separate and place food products according to policy; rotate consumables using first in, first out and restock outs.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotion of photo products.
Monitor and fulfill web pickup orders and deliver them to customers at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other assigned tasks.
Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.
Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.