Pharmacy Customer Service Associate

Walgreens • Little Chute, WI

9d • $16 - $20

About The Position

The Pharmacy Customer Service Associate delivers a distinctive, helpful customer experience, completes checkout duties, and assists the pharmacist under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to access patient and drug information and process prescriptions.

The associate supports pharmacy operations by entering patient and prescription information, filling prescriptions under pharmacist supervision, assisting with workflow and inventory, handling appropriate calls and claims, and promptly reporting prescription errors. The position also includes general store, customer service, merchandising, photo-area, web-pickup, and maintenance responsibilities. The associate attends required training, completes assigned learning, and maintains PTCB certification and relevant pharmacy knowledge.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills, including the ability to count, measure, and weigh medications accurately.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Greet customers and patients, offer assistance, resolve customer issues, and model customer-service best practices.
• Provide courteous and efficient checkout service; register purchases, handle cash and change, and process voids, returns, rain checks, refunds, and exchanges.
• Recommend products and related items, and assist customers in locating over-the-counter products.
• Keep counters and shelves clean and merchandised; take inventory, maintain records, check in and price merchandise, and construct or maintain displays and resets.
• Use pharmacy systems to enter patient and drug information accurately and fill prescriptions under pharmacist supervision by retrieving, counting, and pouring medications, verifying medicine, and checking for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow; report prescription errors promptly and follow pharmacy policies, the Code of Conduct, the Quality Improvement Program, and Good Faith Dispensing policy.
• Handle calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims and perform clerical duties as assigned.
• Assist with pharmaceutical inventory management, including ordering, unpacking, checking, and storing shipments; handle claims for overages, shortages, order errors, and damaged Rx goods.
• Follow state and local laws regarding regulated products.
• Assist with food separation, product placement, stock rotation, and restocking according to company procedures.
• Provide photo-area services, including digital passport photos, poster printing, creative machine services, and promotion of photo products.
• Monitor and fulfill web pickup orders and deliver them to customers at the store.
• Help maintain clean, neat, and orderly interior and exterior store conditions.
• Comply with company policies and maintain respectful coworker relationships.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; attend training, complete assigned PPLs, and obtain continuing education credits.
• Maintain knowledge and skills in healthcare and pharmacy, including current developments.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed