Pharmacy Customer Service Associate

Walgreens • Firestone, CO

9d • $16 - $20

About The Position

The Pharmacy Customer Service Associate models and delivers a distinctive customer experience while providing checkout service and assisting the pharmacist under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions.

The associate serves customers throughout the store, handles transactions and customer questions, maintains merchandise and displays, supports inventory activities, and provides services in the photo area and for web pickup orders. Pharmacy duties include entering patient and prescription information, assisting with prescription filling and workflow, reporting prescription errors, handling qualifying calls, and performing assigned claims and clerical work.

The role requires compliance with company policies, pharmacy procedures, and applicable laws. The associate also completes assigned training, maintains required PTCB or state certification/registration, and keeps pharmacy and healthcare knowledge current.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Greet customers and patients, offer assistance, resolve customer issues, and provide courteous, friendly, fast, and efficient service.
• Model and share customer-service best practices with team members.
• Register purchases, collect payments, provide change, and process voids, returns, rain checks, refunds, and exchanges.
• Recommend products, trade-up and companion items, and assist customers in locating over-the-counter products.
• Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in and price merchandise, and construct and maintain displays.
• Use pharmacy systems to enter patient and drug information accurately and assist with prescription filling, including retrieving, counting, pouring, and verifying medications and checking for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow; immediately report prescription errors and follow pharmacy error and Quality Improvement Program procedures.
• Follow the Pharmacy Code of Conduct and Good Faith Dispensing policy during applicable prescription dispensing activities.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims and perform other clerical duties as assigned by the Pharmacy Manager.
• Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
• Ensure compliance with state and local laws regarding regulated products.
• Separate food items and place products according to policy; rotate consumables using first-in, first-out practices and restock outs.
• Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
• Monitor and fulfill web pickup orders and deliver them to customers at the store.
• Assist with interior and exterior maintenance to keep the store clean, neat, and orderly.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.
• Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed