Pharmacy Customer Service Associate

Walgreens•Denton, TX

1d•$16 - $20

About The Position

The Pharmacy Customer Service Associate provides friendly, efficient customer service at checkout and throughout the store while assisting the pharmacist under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, and supports pharmacy workflow, inventory, and other store operations. Responsibilities span customer engagement and issue resolution, register transactions, merchandise recommendations and stocking, store and photo-area service, and web order pickup. Pharmacy duties include entering prescription information, retrieving and counting medications, checking prescriptions for accuracy and possible interactions, handling certain calls and claims, supporting inventory management, and promptly reporting prescription errors. The associate must follow company procedures and applicable laws, complete assigned training and continuing education, and earn and maintain PTCB certification through the designated training program and/or required state certification or registration.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
Provide courteous, friendly, fast, and efficient checkout service; operate the assigned cash register and process purchases, payments, voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up items, and companion items, and help customers locate over-the-counter products.
Keep counters and shelves clean and merchandised; check in and price merchandise; take inventory and maintain records.
Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify prescriptions and check for possible interactions under pharmacist supervision.
Assist pharmacists with scheduling and maintaining workflow; report prescription errors immediately and follow pharmacy error, quality improvement, code of conduct, and Good Faith Dispensing requirements.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform clerical duties as assigned by the Pharmacy Manager.
Assist with pharmaceutical inventory activities, including ordering, unpacking, checking, and storing shipments; follow asset-protection procedures and file claims for shipment discrepancies or damaged Rx goods.
Ensure compliance with state and local laws regarding regulated products.
Construct and maintain promotional, seasonal, and sale displays, and complete resets and revisions as directed.
Assist with food separation, product placement, stock rotation using first-in, first-out, and restocking out-of-stock items.
Provide customer service in the photo area, including digital passport photos, poster printing, creative machine service, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly store interiors and exterior areas.
Comply with company policies and procedures and maintain respectful coworker relationships.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; attend training, complete assigned PPLs, obtain continuing education credits, and maintain pharmacy and healthcare knowledge.