Pharmacy Customer Service Associate

Walgreens•Wareham, MA

9d•$18 - $22

About The Position

The Pharmacy Customer Service Associate provides a distinctive customer experience while performing retail checkout and store operations and assisting the pharmacist under direct supervision. The role uses pharmacy systems to obtain patient and medication information and process prescriptions, in accordance with applicable state and federal regulations. The associate greets and assists customers, resolves questions and issues, operates a cash register, recommends products, and supports store merchandising, inventory, photo services, web pickups, and store upkeep. Pharmacy duties include entering patient and drug information, retrieving and counting medications, supporting prescription workflow, reporting errors, handling certain calls and claims, and assisting with pharmaceutical inventory. The associate follows company policies, pharmacy codes and dispensing requirements, and applicable laws. The position also requires completion of assigned training and continuing education, and earning and maintaining PTCB certification through the designated training program and/or state-required certification or registration. Applicants must be fluent in reading, writing, and speaking English (except in Puerto Rico) and willing to work a flexible schedule, including evenings and weekends. Six months of retail experience, prior Walgreens experience, good math and computer skills, inventory-control knowledge, and PTCB certification are preferred.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekend hours.
Earn and maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills to fill prescriptions accurately, including counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Provide courteous, friendly, fast, and efficient customer service; greet customers, offer assistance, resolve issues, and answer questions.
Operate an assigned cash register; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-ups, and companion items, and assist customers in locating over-the-counter products.
Maintain clean, well-merchandised counters and shelves; take inventory, maintain records, check in and price merchandise, and construct and maintain displays and promotional or seasonal merchandise.
Use pharmacy systems to enter patient and drug information accurately and assist with filling prescriptions by retrieving, counting, and pouring medications, verifying the medicine, and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; promptly report prescription errors and follow company policies and the Quality Improvement Program.
Follow the Pharmacy Code of Conduct and Good Faith Dispensing policy during applicable dispensing activities.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform clerical duties as assigned by the Pharmacy Manager.
Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments, and filing claims for shipment discrepancies or damaged prescription drugs.
Comply with state and local laws regarding regulated products.
Separate and place food items according to policy; rotate consumable stock using first-in, first-out methods and restock outs.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo products.
Monitor and fulfill web pickup orders and deliver them to customers at the store.
Assist with interior and exterior store maintenance and maintain a clean, neat, orderly appearance.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
Attend assigned training, complete requested PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.