Pharmacy Customer Service Associate

Walgreens•Pana, IL

1d•$16 - $20•Onsite

About The Position

The Pharmacy Customer Service Associate models and delivers a distinctive customer experience while providing courteous, fair, friendly, and efficient checkout service. Under the direct supervision of a pharmacist and in accordance with state and federal regulations, the associate assists with pharmacy practice, uses pharmacy systems to obtain patient and drug information, and processes prescriptions. The role supports customer service and store operations, including sales transactions, merchandising, inventory, maintenance, photo services, and web pickup. Pharmacy duties include entering patient and drug information, filling prescriptions, supporting workflow and inventory management, handling certain calls and claims, and following pharmacy safety, dispensing, and quality policies. The associate also completes assigned training and maintains pharmacy knowledge and required certification or registration.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Provide courteous, friendly, fast, and efficient checkout and sales service; recommend products and companion or trade-up items.
Process customer purchases, cash, change, voids, returns, rain checks, refunds, and exchanges; help customers locate over-the-counter products.
Keep counters and shelves clean and merchandised; take inventory, maintain records, check in and price merchandise, and construct or maintain displays and resets.
Use pharmacy systems to enter patient and drug information accurately and assist with prescription filling, including retrieving, counting, pouring, and verifying medications and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; immediately report prescription errors and follow pharmacy policies, the Pharmacy Code of Conduct, Good Faith Dispensing requirements, and the Quality Improvement Program.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform clerical duties as assigned by the Pharmacy Manager.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
Follow laws and policies for regulated products, including alcoholic beverages and tobacco.
Separate and place food items according to policy, rotate consumable stock using first in, first out, and restock items.
Provide photo-area service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
Monitor and fill web pickup orders and deliver them to customers at the store.
Help maintain a clean, neat, orderly store inside and outside; comply with company policies and maintain respectful coworker relationships.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; attend training, complete assigned PPLs, acquire continuing education credits, and maintain pharmacy and healthcare knowledge.