Pharmacy Customer Service Associate
About The Position
Models and delivers a distinctive, delightful customer experience, providing courteous, fair, friendly, and efficient checkout service. Under the direct supervision of a pharmacist and in accordance with state and federal regulations, assists in the practice of pharmacy by using pharmacy systems to obtain patient and drug information and process prescriptions. Provides customer service across store areas, including checkout, the pharmacy, OTC aisles, and the photo area. Supports prescription processing and pharmacy workflow, inventory management, merchandising, store maintenance, and other duties assigned by the Pharmacy Manager, Staff Pharmacist, Store Manager, or shift leader. Completes required training and maintains pharmacy-related knowledge and certification or registration.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
- Must earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements.
- Must comply with company policies and procedures, including applicable pharmacy policies and codes of conduct.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
- Good math skills for accurately counting, measuring, and weighing medications are preferred.
- Good computer skills are preferred.
- Knowledge of store inventory control is preferred.
- PTCB certification is preferred.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve customer issues, and model customer service best practices.
- Provide courteous, friendly, fast, and efficient checkout service; recommend products and companion items; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
- Assist customers in locating OTC products when possible.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records; check in and price merchandise as directed.
- Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify medication and check for possible interactions under pharmacist supervision.
- Assist pharmacists with scheduling and maintaining workflow; report prescription errors immediately and follow pharmacy error policies and the Quality Improvement Program.
- Follow the Pharmacy Code of Conduct and Good Faith Dispensing policy during applicable prescription dispensing activities.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform other clerical duties as assigned by the Pharmacy Manager.
- Support pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for warehouse overages, shortages, order errors, or damaged prescription drugs.
- Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Follow food separation and product placement procedures; rotate consumable stock using first-in, first-out practices and restock outs.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
- Monitor and fulfill web pickup orders and deliver orders to customers when they arrive at the store.
- Help maintain a clean, neat, orderly store inside and outside; comply with company policies and maintain respectful coworker relationships.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.
- Attend training, complete assigned PPLs, earn continuing education credits, and maintain knowledge of healthcare and pharmacy developments.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
