Pharmacy Customer Service Associate

Walgreens•Cohasset, MA

1d•$18 - $24

About The Position

The Pharmacy Customer Service Associate delivers friendly, efficient customer service and supports pharmacy operations under the direct supervision of a pharmacist and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while also assisting customers at checkout and throughout the store. Responsibilities span customer service, cash register operations, prescription processing, inventory management, merchandising, photo services, web pickup orders, and store upkeep. The associate supports pharmacists with prescription workflow, reports prescription errors, follows pharmacy and company policies, and completes required training and continuing education. The position requires fluency in English and a willingness to work a flexible schedule that includes evenings and weekends.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekend hours.

Nice To Haves

Six months of retail experience.
Prior work experience with Walgreens.
Good math skills, including the ability to count, measure, and weigh medications accurately.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and provide a positive customer experience.
Model customer-service best practices, including courteous interpersonal habits and proactive assistance.
Provide fast, friendly, and efficient customer service; recommend products, trade-up items, and companion items.
Operate the assigned cash register; process payments, change, voids, returns, rain checks, refunds, and exchanges.
Assist customers in locating over-the-counter products when possible.
Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in merchandise, and price items as directed.
Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications, verify medicines, and check for possible interactions under pharmacist supervision.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and comply with pharmacy error policies, the Quality Improvement Program, the Pharmacy Code of Conduct, and Good Faith Dispensing policy.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform clerical duties as assigned.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; address shipment overages, shortages, order errors, and damaged Rx goods through claims.
Comply with state and local laws regarding regulated products.
Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to policy; rotate consumable stock using first-in, first-out methods and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Maintain clean, neat, and orderly interior and exterior store conditions.
Follow company policies and procedures and maintain respectful coworker relationships.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
Attend training, complete requested PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.