Pharmacy Customer Service Associate
About The Position
The Pharmacy Customer Service Associate models and delivers a distinctive customer experience while providing efficient checkout service. Under the pharmacist’s direct supervision and in accordance with state and federal regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions. The position serves customers throughout the store and pharmacy, including assisting with product selection, checkout, OTC products, photo services, and online pickup orders. Pharmacy duties include entering patient and drug information, filling prescriptions, supporting workflow and inventory management, handling appropriate telephone calls and claims, and following pharmacy safety, dispensing, and quality policies. The associate also maintains merchandise displays and store conditions, completes assigned training, and maintains required certification or registration.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
- Operate the cash register; process purchases, payments, change, voids, returns, rain checks, refunds, and exchanges.
- Recommend products, trade-up items, and companion items, and assist customers in locating OTC products.
- Keep counters and shelves clean and merchandised; check in and price merchandise; take inventory and maintain records.
- Under pharmacist supervision, use pharmacy systems to enter patient and drug information, fill prescriptions, retrieve and count medications, verify prescriptions, and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow; report prescription errors immediately and follow pharmacy error, quality improvement, Code of Conduct, and Good Faith Dispensing policies.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims and perform clerical duties as assigned.
- Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; report or file claims for shipment discrepancies and damaged goods.
- Follow state and local requirements for regulated products, including alcoholic beverages and tobacco.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Assist with food separation, product placement, stock rotation, and restocking.
- Provide photo-area services, including digital passport photos, poster printing, creative machine services, and promotional photo product recommendations.
- Monitor and fulfill web pickup orders and deliver them to customers at the store.
- Assist with exterior and interior store maintenance and maintain a clean, orderly appearance.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.
- Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
