Pharmacy Customer Service Associate

Walgreens • Creve Coeur, MO

9d • $16 - $20 • Onsite

About The Position

The Pharmacy Customer Service Associate provides a distinctive, friendly, and efficient customer experience while handling checkout, retail operations, and pharmacy support. Under the pharmacist’s direct supervision and in accordance with applicable regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions. The role also supports pharmacy workflow, inventory management, merchandising, photo services, and general store upkeep.

The associate is expected to follow company policies and pharmacy procedures, maintain respectful relationships with coworkers, complete assigned training, and keep current with healthcare and pharmacy developments. The position requires flexibility to work evenings and weekends.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions to support a positive customer experience.
• Demonstrate and share customer-service practices, including proactive assistance, courtesy, eye contact, and helping customers until their needs are met.
• Provide courteous, friendly, fast, and efficient service and recommend products, trade-up items, and companion items.
• Operate an assigned cash register; process purchases, payments, change, voids, returns, rain checks, refunds, and exchanges.
• Help customers locate over-the-counter products when possible.
• Keep counters and shelves clean and merchandised; take inventory, maintain records, check in merchandise, and price items as required.
• Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify medications; and check for possible interactions, under the pharmacist’s direct supervision.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors to the pharmacist on duty and follow pharmacy error policies, the Quality Improvement Program, the Pharmacy Code of Conduct, and Good Faith Dispensing policy.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform other clerical duties as assigned by the Pharmacy Manager.
• Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; use asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
• Follow state and local laws concerning regulated products, including alcoholic beverages and tobacco products.
• Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
• Separate food items and place products according to applicable policies; rotate consumable stock using first-in, first-out procedures and restock outs.
• Maintain working knowledge of store systems and equipment.
• Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
• Monitor Picture Care Plus web pickup orders, select items, and deliver orders to customers when they arrive at the store.
• Help maintain clean, neat, and orderly interior and exterior store conditions.
• Comply with company policies and procedures and maintain respectful coworker relationships.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.
• Attend training, complete assigned PPLs, earn continuing-education credits, and maintain knowledge and skills in healthcare and pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed