Pharmacy Customer Service Associate

Walgreens•Hamilton Township, NJ

1d•$17 - $22

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience while providing checkout service and assisting the pharmacist under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to access patient and drug information and process prescriptions. It also supports pharmacy operations, retail sales, inventory management, store maintenance, and customer service in the photo area.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer help with products and services, resolve issues, and model customer-service best practices.
Provide courteous, friendly, fast, and efficient service at checkout; recommend products and related or upgraded items; process purchases, payments, voids, returns, rain checks, refunds, and exchanges.
Assist customers in finding over-the-counter products when possible.
Keep counters and shelves clean and merchandised; take inventory, maintain records, check in and price merchandise, and construct and maintain displays and promotional or seasonal merchandise.
Under pharmacist supervision, use pharmacy systems to enter patient and drug information, retrieve and count medications, fill prescriptions, verify medications, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; promptly report prescription errors, follow pharmacy policies and the Quality Improvement Program, and comply with the Pharmacy Code of Conduct and Good Faith Dispensing policy.
Handle calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other clerical duties as assigned by the Pharmacy Manager.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; use asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
Ensure compliance with state and local laws for regulated products.
Separate food items and place products according to policy; rotate consumable stock using first-in, first-out procedures and restock outs.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine service, and promotion of photo products.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.
Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy developments.