Pharmacy Customer Service Associate

Walgreens•Belen, NM

1d•$16 - $20

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience while providing checkout, retail, and pharmacy support. Under the direct supervision of a pharmacist and in accordance with applicable regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions. Duties also include assisting customers, managing transactions and merchandise, supporting pharmacy workflow and inventory, and maintaining the store.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills, including the ability to count, measure, and weigh medications accurately.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and deliver courteous, efficient service.
Model customer-service best practices and Walgreens service traits with team members.
Operate a cash register; process purchases, payments, change, voids, returns, rain checks, refunds, and exchanges.
Recommend products and related or upgraded items, and help customers locate over-the-counter products.
Maintain clean, well-merchandised counters and shelves; take inventory, maintain records, check in and price merchandise, and construct and maintain displays.
Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify medications and check for possible interactions under pharmacist supervision.
Assist pharmacists with scheduling and maintaining workflow, and promptly report prescription errors while following pharmacy policies, the Pharmacy Code of Conduct, and Good Faith Dispensing requirements.
Handle telephone calls that do not require a pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform clerical duties as assigned.
Support pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceuticals; maintain asset-protection knowledge and file claims for shipment discrepancies or damaged prescription drugs.
Comply with state and local laws governing regulated products.
Separate food items and follow product-placement, stock-rotation, and restocking procedures.
Provide photo-area services, including digital passport photos, poster printing, creative-machine services, and promotion of photo products.
Monitor and fulfill web pickup orders and deliver them to customers at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Follow company policies and procedures and maintain respectful coworker relationships.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration.
Attend training, complete assigned PPLs, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.