Pharmacy Customer Service Associate

Walgreens•Hudson, FL

2d•$16 - $20

About The Position

The Pharmacy Customer Service Associate provides a distinctive and helpful customer experience while supporting retail checkout and pharmacy operations. The role assists the pharmacist under direct supervision and in accordance with state and federal regulations, using pharmacy systems to obtain patient and drug information and process prescriptions. The associate greets and assists customers, resolves issues, processes purchases and returns, supports product merchandising and inventory, and helps maintain a clean and orderly store. Pharmacy duties include entering patient and drug information, filling prescriptions under pharmacist oversight, supporting workflow and inventory, handling appropriate calls and claims, and promptly reporting prescription errors. The associate also supports photo services and web pickup orders. The position requires maintaining PTCB certification through the designated training program and/or any state-required certification or registration, completing assigned training and continuing education, and keeping pharmacy and healthcare knowledge current. A flexible schedule, including evenings and weekends, is required.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet and assist customers and patients, answer questions, resolve issues, and model customer-service best practices.
Provide courteous, friendly, fast, and efficient checkout service; process purchases, cash transactions, voids, returns, rain checks, refunds, and exchanges.
Recommend products and companion or upgraded items, and help customers locate over-the-counter products.
Maintain clean, well-merchandised counters and shelves; take inventory, maintain records, check in and price merchandise, and construct and maintain displays.
Use pharmacy systems to enter patient and drug information accurately and, under pharmacist supervision, retrieve, count, pour, and verify medications and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; report prescription errors immediately and comply with pharmacy policies, the Pharmacy Code of Conduct, Good Faith Dispensing requirements, and the Quality Improvement Program.
Handle calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform clerical duties as assigned.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments, and filing claims for shortages, overages, order errors, or damaged goods involving prescription drugs.
Comply with state and local laws for regulated products, including alcoholic beverages and tobacco products.
Assist with food separation, product placement, stock rotation using first in, first out, and restocking outs.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete assigned special tasks and duties.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; attend training, complete assigned PPLs, and obtain continuing education credits.
Maintain knowledge and skills in healthcare and pharmacy, including current news and developments.