Pharmacy Customer Service Associate

Walgreens • Canoga Park, CA

2d

About The Position

The Pharmacy Customer Service Associate provides courteous, efficient customer service at checkout and in the pharmacy, operating cash registers and helping customers locate products. Under a pharmacist’s direct supervision and in accordance with state and federal regulations, the associate uses pharmacy systems to obtain patient and drug information, process prescriptions, and perform pharmacy-related duties. The role also supports store operations, inventory management, merchandising, photo services, and store maintenance. The associate must earn and maintain PTCB certification through the designated training program and/or obtain any certification or registration required by the state, and complete assigned training and continuing education.

Requirements

• Fluent in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.
• Comply with applicable state and federal pharmacy regulations and company pharmacy policies.

Nice To Haves

• Six months of retail-environment experience preferred.
• Prior Walgreens work experience preferred.
• Good math skills for accurately counting, measuring, and weighing medications preferred.
• Good computer skills preferred.
• Knowledge of store inventory control preferred.
• PTCB certification preferred.

Responsibilities

• Greet customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
• Provide fast, courteous checkout service; recommend products and companion or upgraded items; process purchases, voids, returns, refunds, exchanges, and rain checks.
• Help customers locate over-the-counter products and keep counters and shelves clean and well merchandised.
• Check in and price merchandise, take inventory, maintain records, construct and maintain displays, complete resets, and perform product placement and stock rotation tasks.
• Use pharmacy systems to enter patient and drug information, process prescriptions, retrieve, count and pour medications, verify medicines, and check for possible interactions under pharmacist supervision.
• Assist pharmacists with scheduling and workflow; promptly report prescription errors and comply with pharmacy policies, the Pharmacy Code of Conduct, Good Faith Dispensing requirements, and the Quality Improvement Program.
• Handle calls that do not require the pharmacist’s personal attention, including calls to physicians; correct and resubmit manual third-party prescription claims; and perform assigned clerical duties.
• Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments, and file claims for shipment overages, shortages, order errors, and damaged Rx goods.
• Follow state and local laws regarding regulated products, including alcohol and tobacco.
• Assist with food separation, consumable stock rotation using first-in, first-out practices, and restocking out-of-stock items.
• Provide photo-area services, including digital passport photos, poster printing, creative machine services, and promotional photo-product recommendations.
• Monitor and fulfill web pickup orders in Picture Care Plus and deliver orders to customers in the store.
• Maintain clean, neat, and orderly interior and exterior store conditions; comply with company policies and maintain respectful coworker relationships.
• Complete assigned training and PPLs, earn and maintain required PTCB certification or state credentials, and maintain pharmacy and healthcare knowledge, including developments in the field.
• Complete special assignments and other tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed