Pharmacy Customer Service Associate

Walgreens • Coral Springs, FL

2d • $16 - $20

About The Position

The Pharmacy Customer Service Associate provides courteous, efficient customer service and supports pharmacy operations under the direct supervision of a pharmacist. The role uses pharmacy systems to obtain patient and drug information and process prescriptions in accordance with state and federal regulations. It also includes checkout, merchandising, inventory, photo-area, store-maintenance, and other assigned duties.

The associate helps customers locate products, answers questions, resolves issues, processes sales and returns, and models the company’s customer-service practices. Pharmacy duties include entering patient and prescription information, retrieving and counting medications, checking for accuracy and possible interactions, supporting pharmacist workflow, handling appropriate phone calls, correcting third-party claims, and assisting with pharmacy inventory. The associate reports prescription errors promptly and follows pharmacy policies and applicable dispensing requirements.

The position requires maintaining working knowledge of store systems and equipment, completing assigned training, and earning and maintaining PTCB certification through the designated training program and/or any state-required certification or registration. The role requires flexibility to work evenings and weekends.

Requirements

• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Provide a distinctive, courteous, friendly, fast, and efficient customer experience; greet customers, offer assistance, answer questions, and resolve customer issues.
• Model and share customer-service best practices with team members.
• Operate an assigned cash register; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
• Recommend products, trade-up items, and companion items, and assist customers in locating over-the-counter products.
• Keep counters and shelves clean and merchandised; take inventory, maintain records, check in merchandise, and price items as directed.
• Use pharmacy systems to enter patient and drug information, ensuring entries are correct.
• Fill prescriptions by retrieving, counting, and pouring medications, verifying the medicine, and checking for possible interactions under pharmacist supervision.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors and follow company pharmacy error policies, the Quality Improvement Program, the Pharmacy Code of Conduct, and Good Faith Dispensing policy.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims in a timely manner and perform other assigned clerical duties.
• Assist with pharmacy inventory, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, or damaged prescription-drug goods.
• Ensure compliance with state and local laws concerning regulated products.
• Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
• Assist with food separation, product placement, stock rotation using first-in, first-out practices, and restocking.
• Provide customer service in the photo area, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
• Monitor and fulfill web pickup orders and deliver them to customers at the store.
• Assist with interior and exterior store maintenance and keep the store clean, neat, orderly, and presentable.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed