Pharmacy Customer Service Associate

Walgreens • South Bradenton, FL

1d • $15 - $19

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience while providing courteous and efficient checkout service. Under the pharmacist’s direct supervision and in accordance with state and federal regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions.

The role supports pharmacy operations by entering patient and drug information, retrieving, counting and pouring medications, checking prescriptions for accuracy and possible interactions, assisting with workflow, handling appropriate telephone calls, processing third-party prescription claims, and supporting pharmacy inventory activities. The associate must promptly report prescription errors and follow pharmacy policies, dispensing requirements, and the Pharmacy Code of Conduct.

Additional store responsibilities include assisting customers, operating a cash register, merchandising and maintaining inventory, supporting photo services and web pickup orders, maintaining store cleanliness, and completing assigned tasks. The associate attends required training, completes assigned learning, maintains relevant knowledge, and earns and maintains PTCB certification through the designated training program and/or any state-required certification or registration.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
• Provide courteous, friendly, fast, and efficient checkout service; register purchases, collect payments, provide change, and process voids, returns, rain checks, refunds, and exchanges.
• Recommend products, trade-up items, and companion items, and assist customers in locating over-the-counter products.
• Maintain clean, well-merchandised counters and shelves; take inventory, maintain records, check in and price merchandise, and construct or maintain displays and resets.
• Under direct pharmacist supervision, use pharmacy systems to enter patient and drug information and process prescriptions accurately.
• Retrieve, count, and pour medications, verify the correct medicine, and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors and comply with company pharmacy policies, the Quality Improvement Program, Pharmacy Code of Conduct, and Good Faith Dispensing policy.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual claims for third-party prescription services and perform assigned clerical duties.
• Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for Rx merchandise overages, shortages, order errors, or damaged goods.
• Comply with state and local laws regarding regulated products.
• Separate food items and follow product-placement and stock-rotation procedures, including first-in, first-out practices and restocking outs.
• Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotion of photo products.
• Monitor and fulfill web pickup orders and deliver them to customers at the store.
• Help maintain clean, neat, and orderly interior and exterior store conditions.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed