Pharmacy Customer Service Associate

Walgreens•Thornton, CO

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience while providing checkout service and assisting the pharmacist under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, and also supports a broad range of store, inventory, photo, and customer service operations. The associate helps customers locate products, processes sales and returns, maintains merchandise and store displays, and supports pharmacy workflow, prescription processing, inventory management, and clerical activities. The role also includes completing required training and maintaining relevant certification or registration, continuing education, and knowledge of developments in healthcare and pharmacy.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated program and/or meet state-required certification or registration requirements.

Nice To Haves

Six months of retail experience.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, and provide courteous, friendly, fast, and efficient service.
Model customer service best practices and Walgreens service traits, including proactive assistance and seeing service through to customer satisfaction.
Operate an assigned cash register; process purchases, payments, change, voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up items, and companion items, and assist customers in locating over-the-counter products.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed; construct and maintain promotional, seasonal, and sale displays; complete resets and revisions.
Under direct supervision, use pharmacy systems to enter patient and drug information, process prescriptions, retrieve, count, and pour medications, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; promptly report prescription errors and follow pharmacy error policies and the Quality Improvement Program.
Follow the Pharmacy Code of Conduct and Good Faith Dispensing policy during applicable prescription-dispensing activities.
Handle calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform clerical duties assigned by the Pharmacy Manager.
Assist with pharmacy inventory, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for relevant shipment discrepancies or damaged Rx goods.
Follow applicable state and local laws regarding regulated products.
Follow product placement and food-separation procedures; rotate consumable stock using first-in, first-out methods and restock outs.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
Monitor and fulfill web pickup orders, then deliver them to customers arriving at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete assigned tasks and special assignments.
Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.
Attend requested training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.