Pharmacy Customer Service Associate

Walgreens•The Woodlands, TX

1d•$16 - $20•Onsite

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience while providing checkout service and supporting pharmacy operations under the direct supervision of a pharmacist. The role uses pharmacy systems to obtain patient and drug information and process prescriptions in accordance with state and federal regulations. The associate assists customers with products and services, resolves questions and issues, processes sales and transactions, maintains merchandise and store displays, and supports the pharmacy team with prescription processing, workflow, inventory, and clerical tasks. The position also includes photo-area and web-pickup service, store upkeep, required training, and ongoing development of pharmacy and healthcare knowledge.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet and assist customers and patients, answer questions, resolve issues, and model customer-service best practices.
Register sales and process cash, change, voids, returns, rain checks, refunds, and exchanges; recommend products and companion items and assist customers in locating products.
Keep counters and shelves clean and merchandised; take inventory, maintain records, check in and price merchandise, and construct or maintain promotional, seasonal, and sale displays.
Use pharmacy systems to enter patient and drug information, fill prescriptions by retrieving, counting, and pouring drugs, verify medication, and check for possible interactions, under pharmacist supervision.
Assist pharmacists with scheduling and maintaining workflow; report prescription errors immediately and comply with pharmacy policies, the Pharmacy Code of Conduct, Good Faith Dispensing requirements, and the Quality Improvement Program.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform other clerical duties as assigned by the Pharmacy Manager.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; handle claims for overages, shortages, order errors, or damaged prescription drugs.
Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Separate and place food products according to policy, rotate consumable stock using first in, first out, and restock outs.
Provide photo-area service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers at the store.
Maintain clean, neat, and orderly interior and exterior store conditions and appearance.
Maintain respectful coworker relationships, comply with company policies and procedures, and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration.
Attend training, complete assigned PPLs, earn continuing education credits, and maintain pharmacy and healthcare knowledge.