Pharmacy Customer Service Associate

Walgreens•Independence, KS

1d•$16 - $20

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience, provides efficient checkout service, and assists the pharmacist under direct supervision in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. The associate supports customer service and store operations, including resolving customer questions, operating the cash register, merchandising and maintaining inventory, and assisting with pharmacy workflow. Pharmacy duties include entering patient and drug information, filling prescriptions, supporting inventory management, handling appropriate telephone calls and claims, and reporting prescription errors. The role also supports photo services, online pickup orders, store maintenance, and other assigned tasks. The associate earns and maintains PTCB certification through the designated training program and/or any state-required certification or registration, completes assigned training and continuing education, and maintains knowledge of healthcare and pharmacy developments.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer service best practices.
Provide courteous, friendly, fast, and efficient checkout service, including processing purchases, payments, returns, refunds, exchanges, voids, and rain checks.
Recommend products, trade-up items, and companion items, and assist customers in locating over-the-counter products.
Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in and price merchandise, and construct and maintain displays.
Use pharmacy systems to enter patient and drug information accurately and assist with filling prescriptions by retrieving, counting, and pouring drugs, verifying medicines, and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors and comply with pharmacy policies, the Pharmacy Code of Conduct, the Quality Improvement Program, and Good Faith Dispensing requirements.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription-service claims and perform other clerical duties as assigned.
Assist with pharmaceutical inventory activities, including ordering, unpacking, checking, and storing shipments; follow asset-protection practices and file claims for shipment discrepancies or damage.
Ensure compliance with state and local laws regarding regulated products.
Assist with food separation, product placement, stock rotation using first-in, first-out, and restocking.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
Monitor and fill web pickup orders and deliver them to customers at the store.
Help maintain a clean, neat, and orderly store inside and outside.
Maintain respectful relationships with coworkers, follow company policies and procedures, and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
Attend training, complete assigned learning modules, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.