Pharmacy Customer Service Associate

Walgreens•Key Largo, FL

2d•$16 - $20

About The Position

The Pharmacy Customer Service Associate provides courteous, efficient customer service and supports pharmacy operations under the direct supervision of a pharmacist and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while also handling customer checkout and assisting customers with store products and services. The associate supports prescription processing, inventory management, workflow, and pharmacy-related clerical tasks; follows applicable pharmacy laws, company policies, and dispensing procedures; and reports prescription errors promptly. The position also performs general store operations, including merchandising, stocking, photo services, web order pickup, and store maintenance. The associate completes assigned training and maintains required certification or registration and continuing education.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, and provide a positive customer experience.
Demonstrate and share customer service practices with team members.
Operate an assigned cash register; process purchases, payments, change, voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up or companion items, and assist customers in locating over-the-counter products.
Keep counters and shelves clean and merchandised; take inventory, maintain records, check in and price merchandise.
Use pharmacy systems to enter patient and drug information accurately and assist with prescription filling by retrieving, counting, pouring, and verifying medications and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors promptly and follow company pharmacy error policies, the Quality Improvement Program, Pharmacy Code of Conduct, and Good Faith Dispensing policy.
Handle calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform assigned clerical duties.
Support pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceuticals; file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
Follow state and local laws for regulated products.
Build and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
Assist with food separation and product placement, stock rotation using first in, first out, and restocking outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area services, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers at the store.
Maintain clean, neat, and orderly interior and exterior store conditions.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration.
Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy developments.