Pharmacy Customer Service Associate

Walgreens•Bettendorf, IA

10d•$16 - $20

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience while providing checkout service and assisting the pharmacist under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to access patient and drug information and process prescriptions. The associate supports customers throughout the store and pharmacy, including answering questions, resolving issues, handling transactions and returns, assisting with product selection, and providing photo-area services. Pharmacy duties include entering patient and drug information, filling prescriptions under supervision, supporting workflow and inventory activities, processing certain insurance claims, handling appropriate calls, and reporting prescription errors. The position also supports merchandising, stocking, store maintenance, training, and compliance with company policies and applicable laws. The role requires fluency in English and willingness to work a flexible schedule, including evenings and weekends. The associate earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, completes assigned training, and maintains pharmacy and healthcare knowledge.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
Provide courteous, friendly, fast, and efficient checkout service; operate the assigned cash register and handle cash, change, voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up items, and companion items, and assist customers in locating over-the-counter products.
Maintain clean, well-merchandised counters and shelves; take inventory, maintain records, check in and price merchandise, and construct or maintain displays and resets.
Under direct pharmacist supervision, use pharmacy systems to enter patient and drug information, fill prescriptions, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; promptly report prescription errors and follow pharmacy policies, the Pharmacy Code of Conduct, Good Faith Dispensing policy, and the Quality Improvement Program.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform other clerical duties as assigned by the Pharmacy Manager.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments, and filing claims for shipment discrepancies or damaged Rx goods.
Comply with state and local laws for regulated products, including alcoholic beverages and tobacco products.
Assist with food separation, product placement, stock rotation using first in, first out, and restocking out-of-stock items.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product recommendations.
Monitor and fulfill web pickup orders and deliver them to customers at the store.
Maintain clean, neat, and orderly interior and exterior store conditions; comply with company policies and maintain respectful coworker relationships.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; attend training, complete assigned PPLs, acquire continuing education credits, and maintain pharmacy and healthcare knowledge.