Pharmacy Customer Service Associate

Walgreens•Jefferson City, MO

1d•$16 - $20

About The Position

The Pharmacy Customer Service Associate models and delivers a distinctive, delightful customer experience while providing courteous and efficient checkout service. Under the pharmacist’s direct supervision and in accordance with state and federal regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions. The role supports pharmacy operations by entering patient and prescription information, retrieving, counting, and pouring medications, checking that medicine is correct, and looking for possible interactions. The associate supports pharmacists with workflow and scheduling, reports prescription errors promptly, follows pharmacy policies and the Good Faith Dispensing policy, handles appropriate telephone calls, and processes manual third-party claims. The role also supports pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments. Additional store duties include assisting customers with purchases, register transactions, merchandise, inventory, displays, stocking, and store maintenance. The associate may provide photo-area services, fulfill web pickup orders, and complete other assigned tasks. The associate is expected to complete required training, maintain applicable PTCB certification or state certification/registration, and keep pharmacy and healthcare knowledge current.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and help ensure a positive customer experience.
Model customer-service best practices and Walgreens service traits, including courtesy, eye contact, proactive help, and follow-through until customers are satisfied.
Operate an assigned cash register; process purchases, payments, change, voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up items, and companion items, and assist customers in locating over-the-counter products.
Keep counters and shelves clean and merchandised; take inventory, maintain records, check in merchandise, and price items as required.
Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs, verify medication, and check for possible interactions under pharmacist supervision.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately and comply with pharmacy policies, the Quality Improvement Program, the Pharmacy Code of Conduct, and Good Faith Dispensing requirements.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Assist with pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
Comply with state and local laws regarding regulated products.
Construct and maintain promotional, seasonal, and other displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policy, rotate consumable stock using first-in, first-out, and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or maintain state-required certification or registration.
Attend training, complete assigned PPLs, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.