Pharmacy Customer Service Associate

Walgreens•Pueblo, CO

1d•$16 - $20

About The Position

The Pharmacy Customer Service Associate delivers a distinctive, helpful customer experience while providing checkout service and supporting pharmacy operations. Under a pharmacist’s direct supervision and in accordance with applicable state and federal regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions. The role includes serving customers at the register and throughout the store; assisting with prescription entry and filling, pharmacy workflow, claims, inventory, and clerical tasks; and supporting store merchandising, photo services, online order pickup, and maintenance. The associate follows pharmacy and company policies, reports prescription errors promptly, and completes assigned training and continuing education. The position requires fluency in English and willingness to work a flexible schedule, including evenings and weekends.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and model customer-service best practices.
Provide courteous, friendly, fast, and efficient checkout service; recommend products, trade-up items, and companion items.
Register purchases, collect payments, distribute change, and process voids, returns, rain checks, refunds, and exchanges.
Assist customers in locating over-the-counter products when possible.
Keep counters and shelves clean and merchandised; take inventory, maintain records, check in and price merchandise, and follow store direction.
Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify prescriptions and check for possible interactions under pharmacist supervision.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately and comply with pharmacy policies, the Quality Improvement Program, the Pharmacy Code of Conduct, and Good Faith Dispensing requirements.
Handle calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
Comply with state and local laws regarding regulated products.
Construct and maintain displays, complete resets and revisions, and support seasonal and promotional merchandising.
Separate food items and place products according to policy; rotate consumables using first-in, first-out practices and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotion of photo products.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Support interior and exterior maintenance to keep the store clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration.
Attend training, complete assigned PPLs, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.