Pharmacy Customer Service Associate

Walgreens • Woonsocket, RI

1d

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience by providing courteous, friendly, and efficient checkout service and assisting customers with products and services. Under the pharmacist’s direct supervision and in accordance with state and federal regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions. The role also supports pharmacy operations, store merchandising and maintenance, photo services, and customer order pickup. The associate must maintain required training and certification and stay informed about healthcare and pharmacy developments.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Greet customers and patients, offer assistance, resolve issues, answer questions, and model customer service best practices.
• Operate the cash register; process purchases, payments, voids, returns, rain checks, refunds, and exchanges; and recommend relevant products.
• Assist customers in locating over-the-counter products and maintain clean, well-merchandised counters and shelves.
• Check in and price merchandise, take inventory, maintain records, and assist with displays, resets, revisions, stock rotation, and restocking.
• Use pharmacy systems to enter patient and drug information accurately, retrieve and count medications, fill prescriptions, verify medicines, and check for possible interactions under pharmacist supervision.
• Assist pharmacists with scheduling and workflow; promptly report prescription errors and comply with pharmacy policies, the Pharmacy Code of Conduct, Good Faith Dispensing requirements, and the Quality Improvement Program.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims and perform other clerical duties as assigned.
• Support pharmaceutical inventory management by ordering, unpacking, checking, and storing shipments, and file claims for warehouse overages, shortages, order errors, or damaged Rx goods.
• Comply with state and local laws regarding regulated products.
• Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
• Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
• Help maintain clean, neat, and orderly store conditions inside and outside; comply with company policies and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; attend training, complete assigned PPLs, and obtain continuing education credits.
• Maintain knowledge and skills in healthcare and pharmacy, including current news and developments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed