Pharmacy Customer Service Assoc. Cert

Walgreens•Lakeway, TX

9d•$16 - $18•Onsite

About The Position

This role focuses on providing excellent customer service in a pharmacy setting. The associate will handle customer transactions, assist pharmacists with prescription processing, and maintain pharmacy operations. Key responsibilities include engaging customers, processing sales, assisting with pharmacy systems, filling prescriptions under supervision, and ensuring compliance with regulations and company policies. The role also involves customer service in the photo area and web pick-up responsibilities. Training and personal development, including obtaining and maintaining PTCB certification, are also crucial aspects of this position.

Requirements

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Requires willingness to work flexible schedule, including evenings and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Engages customers and patients by greeting them and offering assistance with products and services.
Resolves customer issues and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members.
Provides customers with courteous, friendly, fast, and efficient service.
Recommends items for sale to customer and recommends trade-up and/or companion items.
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
Takes customer to OTC aisle when possible to assist in locating products.
Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
Utilizes pharmacy systems to enter patient and drug information, ensuring information is entered correctly.
Fills prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
Assists pharmacists in scheduling and maintaining work flow.
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals.
Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages, shortages, order errors or damaged goods involving Rx drugs.
Ensures compliance with state and local laws regarding regulated products.
Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise.
Completes resets and revisions as directed.
Assists with separation of food items and product placement as specified by policies/procedures.
Assists in stock rotation, using the first in, first out method and restock outs.
Has working knowledge of store systems and store equipment.
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Completes special assignments and other tasks as assigned.
Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits.
Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.