Pharmacy Clinical Liaison

Omnicell • Fort Worth, MO

6d • Onsite

About The Position

The Pharmacy Clinical Liaison, within Specialty Pharmacy Operations, partners with the health system client to serve as the Clinical Pharmacist of Specialty Medications. This role provides support to the on-site Pharmacy Team with a hands-on approach to problem-solving, aiming for total quality patient care. The position involves navigating and improving the specialty patient journey, staying current with new drug launches, and implementing clinical programs to support provider teams.

Requirements

• Pharm.D. or BS Pharmacy degree from an accredited college of pharmacy.
• Pharmacist license current and in good standing in Missouri.
• Successful completion of the Missouri state pharmacy board examination.
• Up-to-date on all continuing education requirements.

Nice To Haves

• Three years’ experience working within a specialty pharmacy clinical role with an emphasis on clinical program management, patient counseling, provider communication, and managing limited distribution products.
• Three years’ experience in the practice of pharmacy in a lead role.
• One year of experience working with a patient management program.
• One year of experience in specialty pharmacy.
• Strong understanding of specialty accreditation processes and requirements.
• Strong understanding of the benefits investigation process for specialty products.
• Experience navigating prior authorizations for specialty medications.
• Demonstrates proficiencies in specialty disease state management and interventions, such as: Oncology, Rheumatology, Endocrinology, Transplant, Hepatitis C, HIV, Autoimmune, Pain Management.
• Comprehends federal, state, and local laws and regulations applicable to the practice of pharmacy.
• Familiar with workflow concepts relating to the practice of retail pharmacy.
• Shows full understanding of controlled substance rules and regulations as dictated by the Drug Enforcement Agency, as well as state and local laws and regulations.
• Detailed understanding of REMS programs relevant to specialty pharmaceutical products.
• Understands the limited distribution process for specialty pharmaceutical products.
• Sufficient knowledge, training, and expertise in pharmacotherapeutics to oversee the pharmacy patient management program.
• Possesses leadership skills and abilities: Time management and organizational skills, Professionalism, Communication skills, both oral and written, Ability to prioritize effectively, Ability to delegate effectively.
• Friendly and caring demeanor.

Responsibilities

• Analyzes and captures new prescription resources and collaborates with clinic decision-makers to grow and expand the business.
• Serves as an expert in specialty pharmacy areas including REMS products, oncology, hematology, and rheumatology.
• Reviews patient clinical programs and specialty processes to ensure compliance with accreditation requirements (e.g., URAC/ACHC).
• Identifies potential areas for expansion within clinics and seeks ways to increase efficiency and remove obstacles for providers.
• Enrolls specialty patients into the program by assisting with recruitment to ensure optimal clinical outcomes.
• Works closely with patients throughout their therapy to support them and achieve the best clinical outcome.
• Coordinates clinical projects, assists with formulary decisions, and ensures billing compliance and revenue capture.
• Assists in preventing and/or resolving drug-related issues and provides drug information to healthcare professionals and patients.
• Ensures the Pharmacy meets Omnicell Specialty Pharmacy Services’ standards based on Service Level Agreements.
• Builds and maintains positive relationships with internal stakeholders, ensuring timely communication between the client and Omnicell Specialty Pharmacy Services.
• Develops and maintains an escalation protocol for situational-specific matters, including when to involve the Regional Director of Pharmacy Operations.
• Documents, tracks, and follows up on critical action items daily.
• Works closely with the Quality Team to ensure maintenance and completion of clinical and operational audits.
• Ensures consistency and accuracy of clinical and operational documentation within dispensing and patient management systems.
• Reacts quickly to issues of varying complexity, treating them at the appropriate level and identifying constraining factors.
• Addresses escalated complaints and resolves issues.
• Applies good business process techniques and manages execution through key performance metrics and indicators.
• Performs duties in accordance with established SOPs and aligned with the core values of the company.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level