PHARMACY/CLERK

The Kroger Co.•Manhattan, KS

About The Position

Provide exceptional customer service to help people live healthier lives by treating customers and employees fairly and ethically. Help create a safe, clean, inclusive environment and provide appropriate products, services, and care with fair and accurate pricing. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role supports pharmacy operations, customer service, inventory control, cashiering, safety, and compliance. It provides a welcoming customer experience and assists with patient release and product dispensing where permitted by state law.

Requirements

High school diploma or GED.
Must be at least 18 years of age.
Ability to handle confidential information.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.
Must be able to perform essential job functions with or without reasonable accommodation.

Nice To Haves

Any previous comparable experience.
Experience with customer service, including registries, phone, and cashiering.
Experience with inventory control in a retail environment.

Responsibilities

Comply with local, state, and federal regulations; report illegal activity, including robbery, theft, or fraud.
Comply with and reinforce safety and sanitation regulations, guidelines, procedures, and programs; identify unsafe conditions and notify store management.
Create an environment in which customers feel welcome, important, and appreciated.
Maintain departmental standards, including clean and organized workstations and customer waiting areas.
Follow company guidelines for computerized inventory management, control, and ordering of non-legend drugs.
Complete allowable inventory control, including shelf maintenance.
Answer and triage phone calls and respond to inquiries as appropriate.
Promote sales and services to customers and store associates.
Follow guidelines for accepting and tendering vendor coupons, cash-shortage limits, and company shrink guidelines.
Follow company cash-register and cashier-handling policies for electronic fund transactions, cash, and check transactions.
Provide a strong customer experience while accurately and efficiently completing steps for release to patient and product dispensing, where allowable by state law.
Follow HIPAA regulations and company policies regarding confidential information.
Support company health and wellness initiatives.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide direct support and assistance to minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.