Pharmacy Care Coordinator

UnitedHealth Group•San Antonio, TX

22h•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Requirements

High School Diploma/GED or equivalent experience
2+ years of administrative support experience with an additional 1-2 years of experience in a customer service environment
6+ months of experience in a medical setting
Intermediate level of proficiency with Microsoft Word, Excel, Outlook, PowerPoint
Knowledge of medical terminology
Excellent organizational skills, customer service skills, and verbal and written communication skills to include but not limited to patients, physicians, clinical staff, contracted providers, and managers
Comfortable working in a rapidly changing and highly matrixed environment

Nice To Haves

Certified Pharmacy Technician (CPhT)
PBM experience
Working knowledge of Medicare Part B and D coverage guidelines and payment methodologies/previous retail pharmacy experience
Previous call center experience
Advanced knowledge of NCPDP and other types of prescription drug claims
Bilingual

Responsibilities

Provides clerical and/or administrative support to clinical staff and managers for clinical programs
Receives and responds to escalated pharmacy inquiries
Exhibits excellent phone and communication skills while providing complete and accurate information to include but not limited to clinicians, members, and manager
Adheres to an assigned schedule and quality metrics
Uses multi-lined telephonic to answer and place calls
May serve as a Subject Matter Expert (SME) for other Pharmacy Care Coordinators on the Clinical Pharmacy Team
Completes calls/assignments to meet weekly and monthly productivity standards
Document administrative work and other telephonic communications into internal database
Provides excellent customer service by serving as a resource for all internal and external customers
Participate in and contribute to staff meetings and other staff development opportunities and interdepartmental work groups
Identify areas of improvement where systems modifications could result in operational advancements and efficiencies
Assesses and interprets customer needs and requirements
Identifies solutions to non-standard requests and problems
Translates concepts into practice
Acts as a resource for others with less experience
Other duties as assigned