Pharmacy Care Coordinator Technician Full Time

St. Matthews Pharmacy•Louisville, KY

1d•Hybrid

About The Position

St. Matthews Pharmacy is seeking a talented Pharmacy Care Coordinator to join their team. This role supports the operations of their Community pharmacy and Behavioral Health program by communicating with clients in clinics to facilitate the prescription process. The position involves a blend of administrative, customer service, technician duties, and client management responsibilities, ensuring smooth coordination between the pharmacy and the clinics served. The role may involve occasional travel within the metro Louisville area, with mileage reimbursement. A KY pharmacy technician license is required and can be obtained after hire if needed. The Pharmacy Care Coordinator reports to the Pharmacist In Charge.

Requirements

State Registered Pharmacy Technician, required
Experience in Customer Service
Ability to evaluate options and to make efficient decisions.
Organizational skills are sufficient to maintain consistently accurate records.
Computer skills that include proficiency with spreadsheets and use of the internet, as well as word processing, and efficient use of the internet and e-mail.
Strong ability to maintain strict confidentiality, understanding of HIPAA required.
HS diploma or GED, required
2+ years of customer service experience required
Minimum of 1 year of experience as a pharmacy technician, with demonstrated proficiency in insurance claim processing.
Pharmacy Technician License required and in good standing
Valid driver’s license and proof of auto insurance, required
Demonstrated proficiency in Microsoft Office and Excel
Strong communication, interpersonal and organizational skills.
Communicate effectively with customers, referring physician staff, and colleagues/employees of organization.
Ability to interact and communicate with people over the phone, sometimes in stressful situations
Detail oriented and able to multi-task.
Basic data entry and/or word processing skills.
Ability to verify data input and correct errors.
Reads and accurately interprets documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Conveys empathy and understanding when handling customer service issues.
Self-Motivated.
Ability to plan and structure workdays.
Applies common sense understanding to carry out instructions furnished in written, oral, or diagram form.
The employee is regularly required to stand, walk, and sit, as well as talk and hear.
The employee is required to use hands to operate vehicles and office equipment.
The employee must occasionally lift and/or move up to 30 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.
Light to moderate physical effort (lift/carry up to 30 lbs.) -Heavier weights with assistance.
Repetitive motions and/or prolonged computer use
Working at a fast pace, subject to many interruptions and both physical and mental stress

Nice To Haves

Certified Pharmacy Technician (CPhT) preferred
Post-high school education ( e.g. college courses, certification, or degree) preferred
An equivalent combination of education and pharmacy or clinical work experience will be considered in lieu of post- high school education.
2+ years of phone experience in a customer service environment preferred
Active certification from the Kentucky Board of Pharmacy as a Pharmacy Technician (or able to obtain) preferred
Experience working with diverse populations is preferred.

Responsibilities

Educate clients on the behavioral health program, assist with enrollment, and maintain positive relationships with clinic staff and clients.
Track patient enrollment and manage appointments with empathy and attention to detail.
Promote pharmacy services, develop strategies to increase enrollment, and serve as a liaison between the pharmacy, clinics, and patients.
Communicate updates and address inquiries promptly and professionally.
Maintain accurate records, prepare reports, and ensure compliance with privacy regulations.
Use electronic health records to track patient progress and analyze data for improvements.
Provide empathetic customer service, assist patients with treatment plans, and track medication refills to ensure compliance.
Build relationships with providers and case workers for coordinated care.
Perform all technician duties, fill and package medications under pharmacist direction, ensure compliance with laws and regulations, and manage prescription refills with precision and reliability.
Represent the company professionally, resolve patient complaints, oversee record keeping, and participate in performance improvement programs and continuing education, demonstrating a commitment to excellence and continuous learning.
Perform other duties as assigned by supervisor.