Pharmacy Call Center Support Specialist (9AM-5:30PM ET Sat.-Sun.; 3:30PM-12AM Friday, Monday, Tuesday)

AnewHealth•NJ - Remote, NJ

1d•Remote

About The Position

AnewHealth is a leading pharmacy care management company specializing in caring for individuals with complex, chronic needs. Established in 2023, the company offers comprehensive pharmacy services, pharmacy benefit management, and specialized support for the Program of All-Inclusive Care for the Elderly (PACE). With over 1,400 team members, AnewHealth serves more than 100,000 people across all 50 states. The Customer Support Specialist will support PACE clients and participants in facilities, as well as network pharmacies. This role involves communicating with clients via phone, providing timely and accurate responses professionally and courteously. The position interacts with internal and external clients, including members, clinicians, pharmacies, plan sponsors, and other company departments, while also assisting with tasks to ensure client satisfaction.

Requirements

High School Diploma or equivalent required.
1 year of customer service/member service experience in a call center or similar, required.
Proficient with MS Office Suite and strong computer proficiency to navigate proprietary and other software.
Excellent communication skills, both verbal and written.
Ability to communicate effectively and professionally through written, verbal, and interpersonal skills as applied when interacting with employees, clients, or agency representatives; successfully conveying and exchanging information in a positive manner.
Must have a strong patient centered focus.
Excellent communication skills, especially via phone.
Understanding of clinical terms and impacts.
Able to multi-task and handle multiple priorities without sacrificing quality.
Detail oriented and organized.
Must be able to commute to multiple site locations within assigned territory.
Applicants must be eligible to work in this country.

Nice To Haves

Associate’s degree preferred.
CPhT (Certified Pharmacy Technician) certification, a plus.
Health care industry experience, a plus.
Experience in a pharmacy support role, a plus.
Knowledge of plan and benefit structures and Medicare guidelines, a plus.

Responsibilities

Answer telephone inquiries in a pleasant, professional and efficient manner assuring exceptional customer service.
Document all incoming calls and dialogue within company software.
Resolve client drug benefit concerns of a medical, financial, or technological nature.
Provides enrollment support for new PACE enrollees.
Communicates pharmacy benefit information to network pharmacies contracted with facilities where CK PACE participants reside.
Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place.
Provides help desk support to network pharmacies.
Educates PACE staff regarding CK and network pharmacy processes for facility participants.
Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations.
Coordinates and sets up couriers to ensure timely medication delivery.
Attend department and company meetings and educational programs upon request.
Ensures that HIPAA guidelines are followed in every communication with clients.
Interest in learning new tasks for development purposes.
Embody AnewHealth’s Core Values in all communications and interactions.
Other duties as assigned.