Pharmacy Call Center Specialist [ Full Time] (6111)
REGIONAL ONE HEALTH•Memphis, TN
•Onsite
About The Position
In accordance with state and federal regulations, responsible for data entry, patient registration, and resolving third party rejects in a call center setting. Works under supervision to handle high-volume customer inquiries, adhering to HIPAA guidelines and company policies. Supports pharmacists, maintains records, and operates pharmacy systems efficiently.
Requirements
- Must have National Certification such as PTCB or NHA AND TN Pharmacy Tech License to qualify
- Completion of Pharmacy Technician program or equivalent education
- Registered Pharmacy Technician
- Certified Pharmacy Tech
- At least 1 year experience as a Pharmacy Technician
Responsibilities
- Perform data entry for patient registration and prescription orders, troubleshoot issues, and resolve third party rejects.
- Operate computerized data systems for order entry, claims adjudication, and insurance management.
- Facilitate pharmacy services through calls with patients, ensuring education and delivery transactions.
- Serve as a liaison between patient care units and pharmacy, ensuring responsive and courteous communication.
- Assist pharmacists and communicate issues to senior staff.
- De-escalate conflicts and provide patient assistance as needed.
- Monitor performance and adjust activities to meet productivity standards.
- Conduct initial research of pharmacy issues and escalate complex cases to higher-level staff.
- Review and process prescription claims for accuracy and adherence to guidelines.
- Identify and resolve issues affecting service and business operations.
- Foster teamwork and maintain a positive work environment.
- Assist with training new hires in the call-center and attend required training sessions.
- Operate computer systems and general office equipment.
- Manage correspondence with patients and prescribers, including inbound and outbound calls and emails.
- Assist pharmacists with technical pharmacy services, including packaging medications and maintaining records.
- Prepare and fill prescriptions, ensuring accuracy and compliance with regulations.
- Handle transportation and storage of pharmacy items, ensuring accurate delivery to patient care units.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
