Pharmacy Assistant, Rx Management - Express Scripts Canada

Cigna Healthcare•Mississauga, ON

3d•CA$21 - CA$24•Onsite

About The Position

The Express Scripts Canada Pharmacy, with regional services across the country is transforming the Canadian prescription drug landscape and the way patients make decisions about their medications. Our Mississauga Pharmacy Location is seeking a Pharmacy Assistant that provides meaningful support at the right time to our members for better health and peace of mind. In this role, you will be on a team of like-minded, energetic, and motivated people primarily responsible for managing patient profiles and processing prescriptions. That includes a data entry component where you will be creating and maintaining accurate patient medication profiles, entering new prescriptions, and liaising with patients to ensure their medication needs are being met. It also includes a reimbursement component where you will be processing and adjudicating prescriptions and solving any related issues. In addition to helping Canadian’s live healthier lives, we offer a competitive salary and total rewards package, along with a positive work environment built on solid corporate values: integrity, mutual respect, collaboration and passion for healthcare.

Requirements

1 year of pharmacy-related experience in a Kroll-pharmacy based setting
Working knowledge of processing and adjudicating prescriptions
Proficient in Kroll software
Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook)
Attention to detail
Knowledge of pharmaceutical math
Excellent written, verbal and oral communication skills
Team player with the ability to work independently
Strong work ethic and positive attitude is a must
Strong interpersonal skills with ability to work independently with minimal supervision
Flexible to situations and adaptable to change
Excellent organizational skills, effective time management, and the ability to shift priorities working within established timelines
Demonstrates initiative (learn processes and procedures, various benefits) and displays self-motivation to grasp new concepts quickly
Results-oriented paying attention to detail
Ability to multi-task

Nice To Haves

CRM experience is preferable but not required

Responsibilities

Gather information to create and maintain patient medication profiles
Accurately enter prescription related information into the pharmacy software
Manage updates to patient medication profiles in the pharmacy software
Investigate and solve data entry related escalations
Accurately process and adjudicate prescriptions through Kroll
Problem solve adjudication related issues
Collaborate with other pharmacy team members to adjust and review drug scheduling to ensure timing of medication dispensing support continuation of therapies
Provide exceptional customer service over the phone and through other communication channels
Address billing and invoicing issues in a timely manner
Support inventory control and management
Escalate complex situations as necessary