Pharmacy Assistant - Specialty - Express Scripts Canada

Cigna Healthcare•Mississauga, ON

5d•CA$21 - CA$24•Onsite

About The Position

The Express Scripts Canada Pharmacy, with regional services across the country is transforming the Canadian prescription drug landscape and the way patients make decisions about their medications. Our Mississauga Pharmacy Location is seeking a Pharmacy Assistant, Specialty that provides meaningful support at the right time to our members for better health and peace of mind.

Requirements

2 years of relatable experience, preferably in a pharmacy setting
Proficient in Kroll software
Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook)
Excellent written, verbal and oral communication skills
Team player with the ability to work independently
Strong customer service focus
Strong work ethic and positive attitude is a must
Strong interpersonal skills with ability to work independently with minimal supervision
Flexible to situations and adaptable to change
A thorough understanding of quality assurance and delivery of service excellence
Excellent organizational skills, effective time management, and the ability to shift priorities working within established timelines
Demonstrates initiative (learn processes and procedures, various benefits) and displays self-motivation to grasp new concepts quickly
Results-oriented paying attention to detail
Ability to multi-task

Nice To Haves

CRM experience is preferable but not required
Bilingualism (English and French) is an asset

Responsibilities

Investigate/solve/respond to the reason for the communication, including but not limited to prescription transfers, refill requests, payment solutions, and shipment tracking.
Communicate and follow-up with pharmacy providers and prescribers on regarding patient care
Gather information to create and maintain patient medication profiles
Escalate complex situations as necessary