Pharmacy Assistant Communications - Express Scripts Canada
About The Position
The Express Scripts Canada Pharmacy, with regional services across the country is transforming the Canadian prescription drug landscape and the way patients make decisions about their medications. Our Mississauga Pharmacy Location is seeking a Pharmacy Assistant Communications that provides meaningful support at the right time to our members for better health and peace of mind. In this role, you will be accountable for processing prescriptions refills, entry of patient care information into Kroll and taking action on member requests. We offer a competitive salary and total rewards package, along with a positive work environment built on solid corporate values: integrity, mutual respect, collaboration, passion, service and alignment. This position will work between 2 and 3 days per week.
Requirements
- Pharmacy Assistant Diploma or Equivalent Experience
- 0-3 years’ retail pharmacy experience
- Knowledge of healthcare/pharmacy, medical supplies & equipment and claims processing
- Excellent written, verbal and oral communication skills, including knowledge about the correct use of grammar, punctuation and spelling
- Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook)
- Strong interpersonal skills with ability to work independently with minimal supervision
- Flexible to situations and adaptable to change
- A thorough understanding of quality assurance and delivery of service excellence
- Must be able to work within the Pharmacy hours – Monday – Friday 7:30 am to 6:00 pm, occasional Saturdays and statutory holidays.
- This role may be required to work additional and/or alternate hours/days/shifts when required by management.
- Demonstrates initiative (learn processes and procedures, various benefits) and displays self-motivation to grasp new concepts quickly
- Accuracy in Data Entry is mandatory
Nice To Haves
- Experience in a Contact Centre would be an asset
- Bilingualism (French & English) is an asset
Responsibilities
- Accurately process prescriptions through Kroll including third party adjudication and rescheduling of next fill
- Recording and maintaining member information in the CRM system
- Answering questions from patients and/or resolve customer issues according to Ontario College of Pharmacist’s regulations.
- Uphold quality and productivity standards on all transactions collecting information, processing RX orders and other types of service requests
- Obtaining prescription transfers from retail pharmacies
- Fax and call renewal requests to doctors and maintain member communications channels to ensure that the member does not run out of medications
- Support auto- notifications and call members for upcoming refills and renewals
- Ensure accurate and complete documentation is entered into the appropriate systems of all contacts (internal/external) to maintain high quality customer service
- Manage team mailboxes/e-mails
- Aid in management assigned tasks and projects
- Work collaboratively with other Registered Technicians, Member Advisors and Supervisors to ensure that best practices are shared
- Other responsibilities commonly performed by retail pharmacy assistants.
Benefits
- Competitive compensation, benefits and pension plan
- Career development and advancement opportunities
- A culture that celebrates innovation and collaboration
- Flexible work options and wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
