Pharmacy Adherence Technician

American Oncology Network•Fort Myers, FL

12d•$19 - $32•Remote

About The Position

Responsible for scheduling orders for delivery or pick-up and documenting various updates related to therapy adherence. Will perform routine and non-routine pharmacy technician functions and activities related to the position. Responsibilities include but are not limited to: making/answering outbound/inbound calls to/from patients, caregivers, and healthcare professionals, updating patient records, and providing medications to patients in a timely manner to encourage adherence to therapy. The Pharmacy Adherence Technician will evaluate and maintain accurate medication information regarding therapy adherence, medication lists, and prescription barriers under the clinical supervision of licensed pharmacists. Must be able to exercise excellent communication skills to successfully interact with all levels of internal and external parties and to convey information appropriately. Must be able to effectively use, pronounce, and spell common medical and pharmacy terms. No patient counseling will be completed by the Pharmacy Adherence Technician.

Requirements

High school diploma, GED or equivalent education is required
Minimum of 3 years’ experience as licensed pharmacy technician in specialty, retail, mail order, or hospital pharmacy preferred.
Following applicable state regulations, state registration as Pharmacy Technician or PTCB Certification is required.
Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills.
Must be detailed oriented with the ability to exercise independent judgment.
Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness.
Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
Strong customer focus.
Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.
Effectively manages own time, conflicting priorities, self, stress, and professional development.
Self-motivated and self-starter with ability work independently with limited supervision.
Ability to work remotely effectively as required.
Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
Proficiency in MS Office Word, Excel, Power Point, and Outlook required.

Nice To Haves

Preference given to those in Fort Myers, FL to work onsite

Responsibilities

Ensure patients are adhering to therapy as indicated by the treating physician through effective communication about prescription refills and barriers in a timely manner.
Navigate ONCO EMR to determine if the patient has had any notable changes in personal and therapy status to determine appropriateness of refilling a medication.
Gather information regarding prescription barriers to help the patient maintain therapy.
Refer clinical questions and concerns to clinical pharmacists.
Work with pharmacists to document discharge summaries and medication on hold forms in order to report discontinuation and delays with therapy.
Actively participate in the process of continuous improvement within the pharmacy.
Attend team meetings and training sessions as required.
Ensure the accurate and timely documentation of patient information into multiple software systems.
Navigate and document accurately in CPR+, ORCA, ONCO EMR, and any additional pharmacy applications when needed.
Perform Medication Reconciliation: Under supervision of clinical pharmacists, responsible for obtaining and documenting accurate medication lists to help avoid duplication, omission, and error to all patients.
Inform the clinical physician of any order status changes via patient EMR. This includes medication delivery dates, prior authorizations initiated, financial assistance initiated, reasons for holding or discontinuing an order, and any order clarifications as necessary.
Ensure that orders are processed in a timely manner by assisting the pharmacists and other departments with pharmacy related tasks.
Maintain an encouraging attitude to create a positive work environment.
Collect and process patient copayments.
Communicate delivery updates related to shipping delays with patients, caregivers, and providers.
Accurately process and interpret pharmacy test claims.
Triage orders to other team members for assistance in resolving any discrepancies with test claims.
Gather pertinent information regarding lost medication requests, vacation override requests, and medication synchronization.
Initiate prior authorizations, financial assistance, and insurance or facility verifications by gathering and providing relevant information to other pharmacy staff for investigation and resolution.
Ensure that patients, caregivers, and providers can get timely responses and updates regarding orders.
Answer incoming calls to the pharmacy phone queue, and appropriately transfer calls to other departments or team members, as needed.
Make outbound calls to patients, caregivers, and healthcare providers regarding order deliveries and updates.
Meet a pre-determined quota for outbound calls made and inbound calls received per shift.
Professionally and courteously communicate order information with patients, caregivers, and/or healthcare professionals.
Actively listen and understand patient questions and provide accurate answers and solutions.
Ensure that all concerns are addressed in a timely manner.
Deliver messages via phone, email, patient EMR, and letter correspondence while following all HIPAA regulations.
Direct complex questions or information outside the Adherence Pharmacy Technician’s scope to a Clinician, Physician, or Pharmacy Benefit Manager for resolution.
Follow all federal/state pharmacy/healthcare regulations, and maintain necessary records pertaining to the Board of Pharmacy in the state of residence and compliance within the company.
Comply with CMS regulations, HIPAA regulations, and company Standard Operating Procedures (SOPs).
Maintain continuing education requirements for licensure.
Complete Fraud Waste and Abuse Training as required by law and all other training assigned by management.
Participate in the pharmacy’s Continuous Quality Improvement (CQI) program by identifying quality related events and reporting them to the pharmacist.
Keep the direct supervisor/manager promptly and fully informed of any problems or unusual matters of significance.