Pharmacy Account Manager

CVS Health•Work At Home-Idaho, ID

17d•$43,888 - $76,500•Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. As an Account Manager, you will be responsible for managing client relationships, ensuring customer satisfaction, and driving customer success. This role requires excellent communication skills, a proactive approach to problem-solving, and a passion for delivering exceptional customer service.

Requirements

3+ years of experience in a client / customer service-based environment or in a previous Account Manager role
Strong working knowledge in the Microsoft Office Suite: Outlook, Excel, PowerPoint, and Word (as well as web-based applications) with demonstrated ability to use these tools effectively in day-to-day operations
Ability to travel up to 25%

Nice To Haves

Knowledge of Prescription Benefit Management (PBM) industry helpful but not required
Experience working with multiple intranet and extranet systems, CRM, or adjudication platforms (i.e., Salesforce, Peoplesafe, AS400 system knowledge, etc.)

Responsibilities

Build and maintain strong relationships with clients, acting as the primary point of contact for all operational-related matters.
Ensure high levels of customer satisfaction by addressing client needs, resolving issues promptly, and providing exceptional service.
Analyze complex client needs and assist in developing practical and efficient solutions. Ensure accuracy and reliability in data analysis and case resolution.
Maintain responsiveness, reliability, and accuracy in service execution.
Respond to client inquiries and escalations, ensuring concerns are addressed promptly. Maintain consistent communication with internal teams to resolve issues. Be a customer advocate and use internal resources to continuously improve the customer experience.
Maintain reporting and tracking of client issues.
Provide regular updates and reports on account status, client feedback, and areas for improvement.
Proactively identify and address potential issues before they escalate, ensuring a smooth and positive client experience.
Stay updated with the latest industry trends, participating in training sessions to improve competencies, and share valuable insights with colleagues, fostering a culture of growth and collaboration.