Pharmacy Account Manager - RN - Travel Required!

Guardian Pharmacy•Lexington, KY

1d•Hybrid

About The Position

Guardian Pharmacy of Kentucky, a member of the Guardian family of pharmacies, has an exciting opportunity for a Pharmacy Account Manager to join our rapidly growing team in Lexington, KY. We are reimagining medication management and transforming care by delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. This role involves assisting in the achievement of the business plan through retention of existing clients, increasing sales to existing clients, and building strong customer relationships by providing clinical assistance, regulatory support, and client staff education in Skilled Nursing and Assisted Living Facilities. The Account Manager functions as a liaison between pharmacy operations and the customer, working with the operations team to ensure superior delivery of pharmaceutical products and services.

Requirements

Nursing Degree (RN)
Active State Nursing license required
Advanced computer skills, including excel, word and PowerPoint required
Ability to work independently and deliver to deadlines
Ability to solve problems with minimal direction
Great attention to detail and accuracy
Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
Quality minded; motivated to seek out errors and inquire when something appears inaccurate
Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
Leadership – ability to lead project teams to deadlines, while maintaining strong team orientation
Relational – ability to build relationships with business unit management and become “trusted advisor”
Strategy and Planning – ability to think ahead, plan and manage time efficiently
Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
Team Oriented – ability to work effectively and collaboratively with all team members

Nice To Haves

Will consider LPN with Essential Job Functions experience
Experience in Assisted Living, Skilled Nursing facility, or Geriatric hospital a plus

Responsibilities

Provide training and orientation to customers during facility implementation, to include supporting E-MAR when utilized.
Ensure new service is error-free and transition process is as flawless as possible.
Provide training to facility staff regarding survey process, medication administration, risk management, performance improvement.
Develop and maintain Assisted Living Education programs which meet State requirements for training.
Coordinate and provide Assisted Living Educational training at the pharmacy as well as on-site at our Assisted Living Facilities as required.
Assure quality assurance materials reflect facility scope of practice and Guardian standards.
Work with Operations team to identify areas for improvement, maintaining effective documentation, and resolution.
During site visits, monitor service level and report service issues.
Work with Operations team to identify areas of excellence, maintaining documentation to build strong customer and employee relationships.
Maintain compliance and expertise regarding current health care and pharmacy industry standards of practice, regulations, changes and clinical skill needed to support customers.
Monitor quality improvement processes, standards of practice, policy and procedures (internal and external), and report to management team.
Assist customers with action plans to minimize risk in facilities.
Conduct mock surveys or assist customers in other ways as requested for survey process.
Plan and execute family communication programs in conjunction with marketing team to new or prospective facilities.
Participate in cycle check-in as needed.
Provide facility in-services and clinical education training on site at customer locations.
Other essential functions and duties may be assigned as needed.