Pharmacist, Retail Customer Care
About The Position
Retail Customer Care is seeking a remote contact center Pharmacist with a Pharmacist degree and license. In this role, team members do not actively dispense prescriptions to patients/customers/members. The position involves applying highly developed skills to provide medication therapy management and clinical consultation to healthcare professionals by staying updated with evidence-based practices and monitoring adverse events. The Pharmacist will contribute to quality improvement initiatives and deliver patient education by collaborating with interdisciplinary teams and engaging in clinical research and teaching. The goal is to ensure patient safety and enhance overall healthcare outcomes through expert clinical pharmacy services. Due to regulatory restrictions, candidates cannot live in Arkansas, Georgia, Hawaii, Maine, Mississippi, Oklahoma, Puerto Rico, South Carolina, Tennessee, or Washington DC. Available Shifts: Wed/Sat - 11:30am to 8:00pm & Thurs/Fri - 8:00am to 8:00pm EST or Wednesday through Saturday 9:30am-8pm EST.
Requirements
- 5+ years' pharmacy work experience
- Registered Pharmacist (RPh) licensure required in state of residence.
- Ability to obtain Pharmacist license in State of Rhode Island within 90 days of hire
- Advanced problem solving and decision making skills.
- Advanced knowledge of medical terminology.
- Advanced collaboration and teamwork skills.
- Advanced growth mindset skills (agility and developing yourself and others).
- Advanced skills in execution and delivery (planning, delivering, and supporting).
- Ability to consider the relative costs and benefits of potential actions to choose the most appropriate option.
- Advanced digital literacy skills.
Nice To Haves
- Call center experience
- NY licensed RPhs strongly preferred
Responsibilities
- Communicates with customers over the phone or through other communication channels to address their medication-related concerns and ensure optimal medication therapy management.
- Verifies the accuracy and appropriateness of prescription orders received from customers, ensuring that the prescribed medications align with the patient's health conditions and potential drug interactions.
- Responds to patient inquiries about drug information, such as medication dosages, storage requirements, and potential drug interactions.
- Conducts research on insurance processes to assist patients with insurance-related inquiries and resolve issues with medication claims and reimbursement.
- Designs a comprehensive customer care system for the pharmacy network to facilitate record-keeping of patient profiles and medication histories.
- Develops a collaborative care network with physicians, nurses, and healthcare providers to ensure seamless patient care, ultimately leading to a more positive patient experiences.
- Establishes customer care service protocols to emphasize the importance of exceptional customer service by addressing medication-related concerns.
- Helps establish and implement the pharmacy's medication safety plan to monitor for potential medication errors, adverse drug reactions, and contraindications.
- Integrates reminder systems, medication synchronization, and counseling into customer care practices to ensure quality customer service.
Benefits
- medical coverage
- dental coverage
- vision coverage
- paid time off
- retirement savings options
- wellness programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
