Pharma Program Manager - Remote

Polaris Pharmacy Services•Fort Lauderdale, FL

1d•$65,000 - $75,000•Remote

About The Position

The Pharma Program Manager is responsible for the end-to-end operational execution of manufacturer-sponsored specialty pharmacy programs. This role ensures internal readiness, cross-functional alignment, and consistent delivery of high-touch patient care, in accordance with contract requirements and program expectations. The Program Manager acts as the internal owner of assigned therapeutic programs, translating pharma requirements into executable workflows.

Requirements

Strong understanding of specialty pharmacy services, workflows, and high-touch care models.
Excellent project management and problem-solving skills.
Ability to communicate effectively across clinical, operational, and technical teams.
Proficiency in MS Office, workflow tools, and data reporting platforms (e.g., Power BI, Excel, CRM systems).
Bachelor’s degree in pharmacy, Healthcare Administration, Life Sciences, or related field (required).
3–5 years of experience in specialty pharmacy operations, manufacturer services, or HUB/SPP program management.
Ability to speak, read and write in the English language.
Ability to read and comprehend simple instructions, short correspondence and memos; write simple correspondence; and effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; and compute rate, ratio, and percent; and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; and deal with problems involving several concrete variables in standardized situations.
Ability to work under pressure and ability to make decisions according to established guidelines; work unsupervised and to accomplish tasks accurately and on a timely basis; prioritize work; strong organization skills.
Computer literacy in word processing is required.
Must be able to use Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to identify the needs of employees through effective questions and listening techniques.
Can apply technical/professional knowledge, interpersonal skills, and sales methods to obtain employees’ commitment to ideas, services, or products.
Handles objections effectively.
Handles customers and employees and their queries in a positive, friendly, helpful and knowledgeable manner, remembering that the customers’ satisfaction is a primary focus.
Represents the company professionally at every contact with customers, staff and vendors.
Must be able to report to work regularly per the assigned schedule; and have the flexibility to work additional hours outside the assigned schedule when necessary; work steadily through the workday; and maintain an attendance record in compliance with company policies and procedures.

Nice To Haves

Knowledge of therapeutic areas such as oncology, rare disease, HIV, or biosimilars is a plus.
Spanish (or other languages) helpful.
PMP certification or advanced degree is a plus.

Responsibilities

Lead the onboarding and implementation of manufacturer-sponsored programs across therapeutic areas (e.g., oncology, rare disease, immunology).
Translate contractual and operational requirements into executable SOPs.
Design, document, and oversee program-specific workflows for pharmacy, nursing, prior auth, patient services, and shipping teams.
Monitor program performance using key metrics: time to therapy, turnaround time, adherence, persistency, refill rates, and service level agreements (SLAs).
Proactively identify risks or service gaps; implement corrective actions as needed.
Support internal QBR/MBR preparations with pharma account teams by supplying accurate program data and insights.
Serve as the primary internal liaison between patient services, pharmacy operations, clinical teams, IT, data, compliance, and customer service.
Ensure all departments are trained and aligned with program-specific workflows and service standards.
Maintain accurate documentation for all program requirements, workflow changes, SOPs, and version controls.
Ensure compliance with URAC, ACHC, and manufacturer-specific auditing protocols.
Coordinate delivery of program data and reporting deliverables to the pharma partner, ensuring accuracy and timeliness.
Collaborate with analytics teams to interpret trends, identify operational improvements, and inform program enhancements.
Support launch readiness for limited distribution drugs (LDDs), new indications, or label expansions.
Ensure inventory management, prior authorization support, and reimbursement processes are aligned with manufacturer expectations.