Phare Access Optimization Manager

R1 RCM•Remote, AR, AR

6d•$65,000 - $116,747•Remote

About The Position

The Phare Access Optimization Manager will apply expertise in Patient Access workflows (registration, financial clearance, scheduling, and customer service) to support the design and optimization of AI-enabled tools and automated workflows. This role involves partnering with cross-functional teams to translate Patient Access operational processes into scalable, technology-enabled solutions. The manager will evaluate and refine AI-driven quality frameworks, scoring logic, and workflow outputs to ensure alignment with operational standards and expected outcomes. Additionally, they will support team performance management by developing and maintaining performance plans, leading recurring meetings with operational teams, and preparing/analyzing reports and dashboards. This position requires a strong understanding of front-end operational knowledge, particularly in Patient Access, and will assist with coaching and guiding Lead-level team members.

Requirements

Bachelors – Equivalent experience in relevant Patient Access or revenue cycle experience across registration, financial clearance, scheduling, and customer service will be considered in lieu of degree
Minimum of 5 years of experience, including at least 3 years in a management role, with demonstrated responsibility for driving performance, quality, and operational outcomes
Required experience in Patient Access functions, including registration, financial clearance, scheduling, and customer service, with a strong understanding of front-end revenue cycle impact
Experience applying operational expertise to process improvement, standardization, or performance management initiatives
Strong knowledge of Patient Access operations, including registration, financial clearance, scheduling, and customer service
Ability to translate operational workflows into structured processes, decision logic, or AI-supported solutions
Experience with quality assurance frameworks, audit methodologies, or performance evaluation models
Analytical skills with ability to interpret KPIs, in-process metrics, and workflow performance data
Understanding of front-end revenue cycle impact on downstream billing, collections, and denials
Cross-functional collaboration skills, particularly between operations, analytics, and technology teams

Nice To Haves

Front-end operational knowledge, particularly in Patient Access, preferred
Experience supporting or working with AI tools, automation, or technology-enabled workflows in a healthcare or revenue cycle environment preferred

Responsibilities

Apply expertise in Patient Access workflows (registration, financial clearance, scheduling, and customer service) to support the design and optimization of AI-enabled tools and automated workflows
Partner with cross-functional teams to translate Patient Access operational processes into scalable, technology-enabled solutions
Evaluate and refine AI-driven quality frameworks, scoring logic, and workflow outputs to ensure alignment with operational standards and expected outcomes
Support team performance management by developing and maintaining performance plans that outline operational initiatives, priorities, and tasks to ensure performance expectations are achieved, and stakeholders are informed of current results
Lead and facilitate recurring meetings with operational teams to review performance, align on priorities, and drive accountability for action plans and outcomes
Prepare, analyze, and present reports, dashboards, and presentations for regular business review cadences; serve as the operational subject matter expert for team metrics, contractual KPIs, standards, and reporting
Partner with leadership and cross-functional teams to design, improve, and implement processes that increase operational efficiency, optimize cost, leverage technology, and maximize performance outcomes
Support cross-functional projects and assist with the coaching, development, and day-to-day guidance of Lead-level team members