PFI Contract Manager

OCS Group

13h

About The Position

The PFI Contract Manager is responsible for the day-to-day management and administration of an NHS PFI facilities management contract. The role ensures safe, compliant and cost-effective service delivery in line with the Project Agreement, FM Agreement, service specifications and related contractual requirements. It serves as the principal operational interface with the Client, Project Co and relevant stakeholders, managing contractual performance, reporting, the payment mechanism and commercial risks while coordinating site teams and the supply chain. The role requires becoming the account subject matter expert and translating contract obligations into practical operational actions. It oversees maintenance and compliance delivery, monitors performance and payment information, prepares contractual reports and records, coordinates review meetings, and maintains relevant contract registers. It also ensures statutory, health and safety, environmental and quality requirements are managed through company processes, competent specialists and appropriate records.

Requirements

Experience managing FM service delivery and contract administration, preferably in NHS healthcare or a PFI/PPP environment.
Working knowledge of PFI output specifications, performance monitoring, payment mechanisms, contractual notices and change control.
Ability to interpret detailed contract documents and translate requirements into practical operational plans and records.
Understanding of hard FM/building services, statutory compliance, and the interfaces between PPM, reactive maintenance and lifecycle obligations.
Commercial awareness, including budget control, deductions, variation management and contractual risk.
Confident use of CAFM/helpdesk systems, Excel and reporting tools, with strong data-analysis and record-keeping skills.
Clear, professional communication and ability to work constructively with NHS stakeholders, Project Co, subcontractors and colleagues.
Strong organisation, attention to detail, prioritisation and ability to meet fixed contractual deadlines.
Proactive problem-solving, sound judgement and willingness to escalate issues appropriately.
Ability to coordinate a small team and external service providers and drive actions through to completion.

Responsibilities

Manage day-to-day delivery of the NHS PFI contract as the FM Co representative, ensuring services meet output specifications, performance standards and contractual obligations.
Become the subject matter expert for the account.
Maintain working knowledge of the Project Agreement, FM Agreement, service-level requirements, schedules, variations and contractual notices, and translate obligations into operational actions.
Follow the contract calendar, including recurring submissions, meetings, reporting deadlines, inspections, reviews, monitoring requirements and contractual response times.
Oversee planned preventative maintenance, reactive works, statutory inspections and lifecycle interfaces, using CAFM and helpdesk information to track delivery, overdue tasks and outstanding actions.
Monitor KPIs, availability, service failures and rectification periods; validate performance data and maintain auditable evidence of contractual compliance.
Review and administer payment-mechanism information for clients, including potential deductions, relief events and disputes; challenge inaccuracies with supporting evidence and promptly escalate and reduce financial exposure.
Prepare and submit monthly performance reports, meeting packs, action logs and supporting records to the Client, Project Co and internal management.
Coordinate operational and contract review meetings, recording decisions, actions, owners and deadlines and following matters through to closure.
Maintain registers for risks, compliance, variations, change control, contractual correspondence, actions and relevant asset or lifecycle information.
Ensure statutory, health and safety, environmental and quality requirements are managed through company processes, competent specialists and appropriate records.
Coordinate a small team and external service providers and drive actions through to completion.