PFAS Facilitator BH/ED

Yale New Haven Health•New Haven, CT

About The Position

The Patient Financial Access Facilitator handles patient check-in, check-out, registration, and scheduling. The role collects and updates demographic and financial information using multiple applications, accurately identifies patients, and follows Red Flag procedures to support patient safety. The facilitator stays current on insurance changes and managed care requirements, accurately enters insurance information, verifies eligibility, identifies and collects copay balances, and initiates funding referrals when appropriate under departmental policy. The position also supports a positive patient experience by coordinating registration and scheduling with patients and clinical teams, following department protocols and YNHHS professional behavior standards, using health system resources effectively, and contributing to team communication and improvements in Patient Access activities.

Requirements

High school diploma or GED required.
One to two years of work experience in a customer service environment preferred, preferably in a hospital or physician office.
Experience with registration, third-party insurance verification, and financial clearance involving medical insurance and eligibility requirements preferred.
Self-directed and well organized, with excellent interpersonal and team-oriented skills.
Ability to interpret insurance benefits and apply them to hospital services.
Basic computer skills and ability to adapt to various programs and systems.
Ability to balance an appropriate level of intervention and partner with clinical staff to support high-quality patient care.
Spanish speaking required for positions in the PCC.

Nice To Haves

Associate degree preferred.
Customer service experience in a hospital or physician office, especially in registration, third-party insurance verification, and financial clearance.

Responsibilities

Initiate and complete patient visit information in accordance with department protocol.
Collect necessary patient demographic and insurance information during registration.
Schedule patient appointments accurately and promptly according to department standards.
Coordinate appointments with the clinical team based on facility schedules, staff availability, and patient needs.
Obtain, document, and accurately enter financial and insurance information to support proper reimbursement and billing.
Understand third-party payers and verify insurance eligibility.
Identify and collect copay balances and initiate other funding referrals when appropriate under departmental policy.
Follow customer service guidelines and support a positive patient experience by acknowledging and receiving patients, physicians, and visitors in accordance with YNHHS professional behavior standards.
Use health system and department resources to support the patient experience.
Participate in designated committees, staff meetings, and workgroups, and attend in-service sessions.
Perform functions in accordance with established policies and procedures.
Perform other duties as assigned by the supervisor.
Identify and recommend opportunities to improve Patient Access activities.