Pet Parent Concierge - Front Desk

5G Dogtopia LLC•Birmingham, MI

5d•Onsite

About The Position

Dogtopia is seeking passionate dog lovers to join their team as Pet Parent Concierges. This role is the first point of contact for pet parents and involves providing excellent customer service in a fast-paced, team-oriented environment. Dogtopia focuses on health and safety, providing educational dog daycare, and aims to enhance the joy of dog parenthood while supporting the Dogtopia Foundation's charitable causes.

Requirements

Must love dogs!
Customer service experience
Friendly
Strong attention to detail
Teamwork
Positive attitude
Able to multi-task
Reliable attendance
Ability to work weekends & holidays

Nice To Haves

Sales and scheduling experience is a bonus but not required (as long as you are willing to learn, we’re here to teach!)

Responsibilities

Provide excellent customer service
Answering phones and emails
Greeting Pet Parents
Answering Pet Parent questions and collecting their information
Educating Pet Parents about Dogtopia and our requirements as well as available pass and membership benefits
Scheduling services and setting up Meet & Greets
Checking dogs in and out
Escorting dogs to and from their Pet Parents
Giving tours
Understanding our Dogtopia-isms
Maintain a neat and organized environment

Benefits

Bring your dog to work!
Onboarding, retention, and team member referral bonuses up to $500 each
Birthday bonus
Team support bonuses for filling in when needed
Competitive base pay with quarterly check-ins and reviews
Holiday bonuses as well as holiday pay
Opportunities for cross training and company advancement
A strong, positive team culture that values inclusivity and transparency
Hands on managers who work side-by-side with our team
Personal development opportunities in the dog industry as well as sales, customer service, and dog behavior and handling
Paid online Dogtopia Connect training prior to your first day
A companywide focus on health and safety – pups and people