Pet Insurance Sales Associate - New Castle, DE
About The Position
Fetch is seeking a goal-oriented Pet Insurance Sales Associate to join their team at the Brandywine Valley SPCA in New Castle, DE. The role focuses on converting opportunities into sales while providing excellent customer service. The ideal candidate will have a passion for animals and a desire to help pet owners understand the value of comprehensive pet insurance. A customer-first mindset is essential, involving listening to customer needs and creating the best outcomes. The Pet Insurance Sales Associate will represent Fetch as a confident, friendly, and trusted advisor, selling pet insurance policies at a partner location. This role requires a deep understanding of Fetch and competitor products, turning prospects into loyal clients. Responsibilities include accurately recording prospect and customer information in the Fetch CRM, establishing productive relationships with key personnel at partner locations, and proactively assessing partner needs. Collaboration with leadership on new business opportunities, communication with peers, and virtual attendance at monthly company meetings are also part of the role. Additionally, the associate will manage an expense budget, submit reports monthly, handle administrative tasks related to partnerships, and consistently exceed customer expectations.
Requirements
- Ability to structure your work week during peak hours a must (Friday-Sunday) when it is most lucrative for the agent
- Active Property & Casualty (P&C) license or willing to obtain a P&C license at the expense of the Company within 30 days of employment (subject to state requirements)
- Proven self-starter with 3-5 years of in an animal care role
- Energized by being an industry pioneer
- Passion for prospecting new sales opportunities on a daily basis (must enjoy speaking with people face to face)
- Familiar with animal health or animal welfare a plus, but not required
- Ability to think and act independently within a fast-paced sales cycle
- Proven success in building relationships using a consultative, solution-focused approach
- Demonstrated customer service skills and the ability to understand Fetch's customers’ needs
- Must be willing to travel to various industry events as required
- Excellent verbal, interpersonal and written communication skills
- Excellent team player; proven ability to apply innovative ideas and critical thinking
- Exhibits excellent business judgment
- Positive attitude
- Sets the bar high for team standards
- Is action and results-oriented and self-reliant
Nice To Haves
- P&C License Preferred
Responsibilities
- Representing Fetch as a confident, friendly, trusted advisor to sell pet insurance policies to prospective pet parents at our partner location in the New Castle area
- Communicating competitive advantages of Fetch; demonstrating a deep understanding of Fetch and competitor pet health insurance products
- Turning prospects into loyal clients, raving fans, and repeat customers
- Accurately recording prospect and customer information in Fetch CRM
- Establishing productive, professional relationships with key personnel at our partner locations to assist in meeting performance objectives and partner expectations monthly
- Proactively assessing partner needs on an ongoing basis through onsite focus and follow-up meetings
- Collaborating with leadership to identify opportunities for new business
- Communicating with your peers via chat to identify challenges and successes
- Virtually attending monthly company meetings or check-ins as required
- Managing expense budget and submitting completed reports monthly
- Managing all administrative tasks and responsibilities relative to the partnership
- Living up to Fetch’s commitment to continuously exceed customer expectations
Benefits
- Comprehensive Medical, dental, and vision plan for you and your family
- Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are available
- Highly competitive 401(k) matching
- Generous 20-day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with Fetch, for a maximum of 30 days
- Paid company (9) holidays, including (1) floating holiday
- Fetch Pet Insurance discount - up to 50% off, up to $1,000 savings/year
- Educational Assistance Program
- Fetch Discount Perks Program
- Volunteering - earn up to 8 hours per calendar year at nonprofit organizations
- NYC Office Amenities: Pet-friendly environment, free lunch, snacks, and additional amenities; transit accessible
- Employee Referral Incentive
- Tuition Assistance
- Commuter Benefits
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
